Brand New Resources

Redefining Excellence: A Customer First Approach to Shared Services | Free Guide

Redefining Excellence: A Customer First Approach to Shared Services | Free Guide

What are the opportunities that lie beyond transformation? What will OPEX look like in 2020? How are the world's leading experts in OPEX and Business transformation revolutionizing strategies to deliver growth, innovation and excellence? Find out now in the highly anticipated 2020 PEX Report. Get everything you need to navigate business change and nurture cultural transformation in 2020 and beyond. Exclusive insights include: The 2019 State of the PEX industry survey report Leading process change with Brenton Harder, Head of PEX at BNY Mellon Creating a culture of innovation and nurturing disruption Business Transformation case study: Veolia Apa Nova Bucharest Lessons for leaders with General Ann Dunwoody The biggest current trends in RPA and BPM

[Exclusive Book Preview] DARE! Behind the Scenes of the Best Business Transformation Project in the World

[Exclusive Book Preview] DARE! Behind the Scenes of the Best Business Transformation Project in the World

Get your hands on an exclusive preview of the new book, 'DARE! Behind the Scenes of the Best Business Transformation Project in the World'. A story about Veolia's award winning business transformation. This chapter has been gifted to us by co-author, Cristian Matei. The book launches at OPEX Week 2020, get your signed copy and meet the authors and learn and network with hundreds of process professionals.

"This book is about the success of a Project based on a clear methodology that led to the reinvention of Veolia’s organizational model at local and country level, and its exceptional results. A success story as it unfolded, with the ups and downs of a real down-to-earth business transformation, exceeding all stakeholders’ expectations, and also a practical guide that drills down to the how-tos of a proven approach to successfully change a business model. It is our wish to share it with all of you."

How to Lead Change and Influence People

How to Lead Change and Influence People

People are the most determining cog in the finely-tuned machine that is business transformation. Regardless of the level of detail put into the implementation of advanced technology, streamlined processes and detailed analytics, it is the people’s adoption of these tools that allows their potential to be realized.

Transformational leadership is an approach whereby leaders drive change by encouraging, inspiring and motivating employees to help shape the future success of the organization.

With insight from OPEX Week 2020 speakers Renaud Fournier, Vice President and Chief Transformation Officer at Wiley and Sonia Singh, Leadership Coach and Associate Director of Cultural Transformation & Strategic Engagement at Optum, we explore the how leaders can overcome obstacles and drive real change through the principles of transformational leadership.

Five Dos & Don'ts for Digital Transformation

Five Dos & Don'ts for Digital Transformation

In this article we look at key tips for change across innovation, strategy, digital and technology, process and people and culture. The PEX Network drew on its vast network of process experts to collate a checklist of things you should be doing, and the traps to avoid. Also including an award-winning business transformation mini case stay from Veolia Apa Nova Bucharest!

Download 'Five Dos & Don'ts for Digital Transformation' now >

An OPEX Leader's Guide to: The Automation Journey

An OPEX Leader's Guide to: The Automation Journey

We are all seeking faster, leaner and more efficient processes and there is little doubt that automation tools are of the most powerful solutions for making this a reality. But with 70% of digital transformation efforts ending in failure, the decision of how, when and where to introduce this technology into your organization should not be made lightly.

With insight from OPEX Week 2020 speaker Mike Lamendola, Director of Operational Excellence and eProcess solutions at Covance Incwe break down critical factors to consider when embarking on your own automation journey.

Points covered include:

  1. The early stages
  2. Choosing the correct technology
  3. Creating the right foundation
  4. Lessons learned
  5. Looking ahead
  6. Three actionable steps
Diversity: What's OPEX got to do with it?

Diversity: What's OPEX got to do with it?

What is Diversity and Inclusion? What is Diversity of Thought? What does D&I have to do with Diversity of Thought?

It's a topic that is often over looked in the OPEX world but there has never been a more appropriate time to discuss the value and meaning of diversity and inclusion (D&I) in business.

In an era where headlines often include topics such as #MeToo, racial injustice, and LGBTQ rights, matters previously confined to our personal worlds are becoming increasingly entwined with our professional lives.

With insight from OPEX Week 2020 speakers Erika Westbay (Director of Process Excellence at Best Friends Animal Society) and Ed Jervis (Change and Culture Lead at Serco) we look at the value of creating an environment that embraces Diversity and Inclusion and how Diversity of Thought is just one of the beneficial by-products of doing so.

An OPEX Leaders Guide to Design Thinking

An OPEX Leaders Guide to Design Thinking

On the path to operational excellence and in pursuit of business transformation, Design Thinking offers a way for implementers of change to apply a systematic approach to handling problems and generating solutions, while encouraging ‘out of the box thinking’ that results in the creation of the right features for the right people.

Here, we explore the key principles of the Design Thinking discipline and share exclusive insight from OPEX Week: Business Transformation World Summit 2020 speakers Monica Stitt, Former Director Strategy, Planning and Program Operations at Amway, and Rob Kenny, Senior Director Operational Excellence at Moderna, who share how Design Thinking has helped move their own transformation projects toward success.

Data and Analytics: The Key to Your Business Transformation

Data and Analytics: The Key to Your Business Transformation

As more and more organizations evolve their ways of working, data and analytics are increasingly recognized as a critical component of their digitization and transformation efforts. In this introductory whitepaper, we explore how and why data and analytics should be adopted as a critical component in achieving a holistic business transformation.

Read in full now and discover:

  • The benefits of creating a data-driven organisation
  • What a data-driven enterprise looks like
  • Three steps to improving data literacy in your organization
  • Three tips for actioning data & analytics in your organization
  • And more!
Leadership Lessons with America's first female Four-Star General Ann Dunwoody

Leadership Lessons with America's first female Four-Star General Ann Dunwoody

General Ann Dunwoody is the former commanding general of one of the Army’s largest commands, the U.S. Army Materiel Command. She is the first woman in U.S. military history to achieve a four-star officer rank, and U.S. Army Chief of Staff General Ray Odierno called her “quite simply the best logistician the Army has ever had.” She led many divisions at home and abroad and commanded at every level. She also supported the largest deployment and redeployment of U.S. forces since WWII.

Ann will be sharing her unique experience in leadership, transformation, supply chain, logistics and more live on stage at OPEX Week 2020 and in the run up to the event has provided an exclusive interview with the Process Excellence Network

Download your free copy of the interview now!


All or Nothing: A Holistic Approach to Business Transformation

All or Nothing: A Holistic Approach to Business Transformation

Today, business transformation leaders and operational excellence practitioners are provided with a unique opportunity to ‘flip-the-script’ on institutionalized ways of working and with more than a good reason for doing so. However, regardless of the explicit necessity for this change, challenges to transformation still persist; the largest of which is a lack of cohesion between the operation and direction of a businesses’ process, people, technology and data.

With insight from OPEX Week 2020 Advisory Members and operational excellence experts Leslie Behnke (HALO Branded Solutions), David Hadd (Webster Bank) and Loren Bishop (State Street), we explore how leading practitioners are taking an ‘all or nothing’ approach to holistic business transformation.

Live scribes! Exclusive OPEX Week 2020 presentation insights

Live scribes! Exclusive OPEX Week 2020 presentation insights

How are the worlds No.1 brands achieving, growth, turnaround & holistic transformation? How are they creating a culture, revolutionizing process strategies and embracing digital all in the name of transformation? Find out now from the biggest leaders in operational excellence and business transformation.