Friday: Post-Conference Deep Dive Focus Day

8:30 am - 9:00 am Registration & Coffee for Post-Conference Deep Dive Focus Day Attendees

Towards Intelligent Business Operations

9:00 am - 9:45 am RPA implementation journey and the biggest lessons learned
Matt Hucal - Senior Manager – GBS Digital Solutions, General Motors
Marinela Zgourov - Program Manager, GBS Digital Solutions, General Motors
As one of the earliest companies to pioneer into RPA, General Motors has been implementing and scaling their RPA capabilities for more than 3 years, and working with IT and OPEX closely to leverage RPA to drive their transformation agenda. This session will deep dive into their journey and outline the key lessons learned:
·         Initiating and implementing RPA: What has our journey been?
·         Developing an RPA program with sustainability and scalability in mind
·         Leveraging RPA as a transformation driver 
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Matt Hucal

Senior Manager – GBS Digital Solutions
General Motors

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Marinela Zgourov

Program Manager, GBS Digital Solutions
General Motors

Transformational Leadership

9:00 am - 9:45 am Interactive Panel: Leadership coaching and mentoring for a culture where continuous improvement thrives
Shane Wentz - Former Director, Continuous Improvement, Radial
Sameer Anand - Director, Enterprise Agile Coach, Freddie Mac
Reka Mishra - Managing Director, Transformation Office, SVB Financial Group
Although more and more enterprise wide transformation are supported and sponsored from the top, senior leaders often lack the expertise in continuous improvement. It is critical to have an effective leadership coaching mechanism to ensure a complete alignment from top down when it comes to transformation approach and culture cultivation. This panel will gather the most experienced transformational leaders to share what has worked what hasn't.
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Shane Wentz

Former Director, Continuous Improvement
Radial

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Sameer Anand

Director, Enterprise Agile Coach
Freddie Mac

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Reka Mishra

Managing Director, Transformation Office
SVB Financial Group

Agile Transformation, Innovation & Design Thinking

9:00 am - 9:45 am Case study: Implementing agile framework to deliver business results
Gerald Lackey - Vice President, Business Optimization & Agility, GAF
Mehul Mehta - Director, Business Optimization & Agility, GAF

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Gerald Lackey

Vice President, Business Optimization & Agility
GAF

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Mehul Mehta

Director, Business Optimization & Agility
GAF

Towards Intelligent Business Operations

9:45 am - 10:30 am Case study: Western Union’s RPA scale up and cognitive journey
Ricardo Badillo - Director, Business Process Management and Automation, Western Union
Many of OPEX Week’s attendees might have learned about RPA from Ricardo as he was one of the first speakers to share the Western Union journey 3 years back. He is joining us today to give an updated story how they have been adding eyes and ears to their RPA programs through cognitive capabilities.
·         An update on the Western Union RPA journey
·         Adding OCR and machine learning capabilities to complement RPA and how they are connected together to create exponential business value
·         Intelligent automation as part of the business operating system 
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Ricardo Badillo

Director, Business Process Management and Automation
Western Union

Transformational Leadership

9:45 am - 10:30 am Know what your saying yes to when you sign up for a Lean transformation
Mohamed Saleh - Former Lean Director, Hartford Healthcare; Principal, Vizibility LLC

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Mohamed Saleh

Former Lean Director, Hartford Healthcare; Principal
Vizibility LLC

Agile Transformation, Innovation & Design Thinking

9:45 am - 10:30 am Integrating agile into the management system: Lessons learned
Steven Hall - Vice President, Process Excellence Leader, Liberty Mutual Insurance
  • Applying agile and lean methodologies to speed up time to market
  • How does agile fit into company’s management system?
  • Lessons learned from integrating Agile into management system with and without lean management system
  • When can agile be misused and over used?
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Steven Hall

Vice President, Process Excellence Leader
Liberty Mutual Insurance

10:30 am - 11:00 am Morning Coffee

Towards Intelligent Business Operations

11:00 am - 11:45 am Utilize process mining to empower your processes for automation
Dr. Lars Reinkemeyer - Vice President of Business Intelligence, Siemens AG
Learn how to change digital transformation from a threat into sustainable opportunities by analyzing, monitoring and improving all business
activities by using process mining. Lars will share real use cases about:
  • Critical steps that allow for successful implementation through process mining
  • Innovative ways to analyze process performance, costs, and areas of improvement
  • Discover ideal actions for automation by leveraging process mining technology
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Dr. Lars Reinkemeyer

Vice President of Business Intelligence
Siemens AG

Transformational Leadership

11:00 am - 11:45 am The Millennial Takeover: Attract, Manage and Retain
Jennifer Hurst - Former Global Performance Excellence Leader, Nielsen
Millennials have surpassed Generation X as the largest workforce demographic and their presence has caused a shift in the workplace environment. This generation is searching for a deeper meaning in their role and expecting their companies to make a positive impact on society. As a result, inclusion, equality, and social responsibility are topics associated with today’s greatest leaders. In this session explore:
  • How to successfully attract and retain your millennial workforce by communicating the core purpose and social impact of the company
  • Manage and retain: Having a deeper understanding of the employees expectations to change the way you lead
  • Instilling positivity by highlighting and rewarding good behaviors
  • How to empower your employees to continue to add value to your customers
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Jennifer Hurst

Former Global Performance Excellence Leader
Nielsen

Agile Transformation, Innovation & Design Thinking

11:00 am - 3:00 pm Site Tour to: Advent Health Innovation Lab
Karen Tilstra - Co-Founder, Florida Hospital Innovation Lab
Tour of Advent Health Innovation Lab:
Have you ever wanted to see a real live innovation lab? Join this interactive tour and see how an embedded innovation lab works and can foster a culture of innovation for your organization.  The  AdventHealth Innovation Lab, formerly known as FHIL, is located inside one of America’s largest healthcare providers.  FHIL is an award winning innovation lab committed to discovering human- centered solutions for today’s healthcare challenges. 
 
What can you learn from the tour?
·         How a large organization built an innovation lab
·         Tools that create effective innovation projects
·         Understanding of how to use Design Thinking to solve complex healthcare problems
 
Site Tour schedule: 
11:00 - Bus departure from Omni Hotel
11:30 - Arrive at the Innovation Lab & welcome
11:30 - Round Robin Interactive tour of lab spaces
12:00 - Lunch & Innovation Stories and Innovation outcomes
12:45 - Intro Design Thinking & Application 
1:35 - Application Q & A
1:50 - Wrap up - Photo and Farewell
2:00 - Bus departure from Advent Health Innovation Lab
2:30 - Bus arrival at Omni Hotel
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Karen Tilstra

Co-Founder
Florida Hospital Innovation Lab

Towards Intelligent Business Operations

11:45 am - 12:30 pm Panel Discussion: How Machine Learning, NLP and OCR can be maximized and integrated with RPA
Nick Hoppenjans - Director, Operations Process Automation, Operations Services Transformation Office (OSTO), US Bank
David Friedman - Head of Intelligent Automation CoE, Ryder System
·         The natural next step for RPA: Laying over OCR, NLP and Machine Learning capabilities
·         Identifying processes prime for cognitive automation
·         Making sense of the unstructured data to better understand your processes
·         Working with vendors and partners: How to find the suitable partner that works for you and your processes 
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Nick Hoppenjans

Director, Operations Process Automation, Operations Services Transformation Office (OSTO)
US Bank

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David Friedman

Head of Intelligent Automation CoE
Ryder System

Diversity has been part of leadership discussions for a long time, yet recent events such as “Me Too” and increased attention on the LGBTQ+ community have added more dimensions and perspectives. This panel will explore both traditional ideas of diversity and these new perspectives:
  • How can a highly diversified workforce creating value to your business
  • From diversity of demographics, diversity of thought to LGBTQ+ community: Creating a truly dynamic culture where productivity thrives
  • Embrace authenticity and mitigate unconscious biases
  • Creating a culture of inclusion and openness to promote a more innovative workforce
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Anu Pujji

Principal of Operational Excellence
Amazon

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Ed Jervis

Head of Global LGBT+ Network
Serco

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Matthew Morgan

North American Chief Operating Officer, Executive Vice President
Savills

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Tracey Bessellieu

Interim Head of Human Resources
Savills

12:30 pm - 1:30 pm Lunch

Towards Intelligent Business Operations

1:30 pm - 2:15 pm Case study: Leveraging the knowledge from Continuous Improvement team to scale up RPA
David Friedman - Head of Intelligent Automation CoE, Ryder System
As the CI team increasingly incorporating RPA in their toolkits, The RPA team can benefit from the CI team’s extensive knowledge to identify optimal opportunities to deploy RPA. This case study will share the progress Ryder System have made with their RPA journey and their highly collaborative approach with CI team.
·         Implementing and scaling up RPA focusing on driving ROI
·         Collaborating with the CI team to feed ideas and opportunities for RPA
·         Removing process bottlenecks through Continuous improvement and RPA
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David Friedman

Head of Intelligent Automation CoE
Ryder System

Towards Intelligent Business Operations

2:15 pm - 3:00 pm Closing Group Discussion: Blockchain innovation in business transformation

Transformational Leadership

1:30 pm - 2:00 pm A crucial addition to your Operational Excellence toolbox: The power of diversity and inclusion in your OE journey
Ed Jervis - Head of Global LGBT+ Network, Serco
As employees look for a more diverse and inclusive workplace, companies are making strides to incorporate D&I into their HR practices. However, Serco is pushing this to the next level by combining OE techniques with D&I practice to create a more open workplace culture and drive productivity and efficiency. In this session, Ed will share how Serco is:
  • Leveraging key change management and OE techniques when developing a Diversity & Inclusion program
  • Closing the gap between Operational Excellence and Diversity & Inclusion and begin to view them as one in the same
  • Driving accountability with senior leaders to create an open and inclusive workplace
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Ed Jervis

Head of Global LGBT+ Network
Serco

Transformational Leadership

2:15 pm - 3:00 pm Closing Group Discussion: What type of leadership is required to drive transformation

3:00 pm - 3:00 pm End of Focus Day