January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL

Friday: Post-Conference Deep Dive Focus Day

8:30 am - 9:00 am Registration & Coffee for Post-Conference Deep Dive Focus Day Attendees

Towards Intelligent Business Operations

9:00 am - 9:45 am A trial and error RPA implementation journey and what have we learned
CDK been implementing RPA for over 2.5 years now and the journey hasn’t been all smooth and have made their fair share of mistakes. They are now stabilizing their program and will be sharing some of the great lessons learned:
·         How not to be oversold by the vendors
·         Setting the right expectations
·         Why do you need dedicated developers
·         Developing RPA program with sustainability in mind 

Transformational Leadership

9:00 am - 9:45 am Inspire and lead in times of constant change: Developing leadership capabilities to cut through complexity
In Global Human Capital Trends 2019 survey, 80% of respondents cited leadership as a high priority for their organizations; however, only 41% think their organizations are ready to meet their leadership requirements. The 21st century leadership requirements have adapted in order to keep up with the ever evolving environment of the workplace. In this session learn how to:
  • Manage changing customer and talent demographics and culture differences
  • Keep your team motivated throughout change?
  • Create your personal brand and become a more successful leader to drive your transformation  

Agile Transformation, Innovation & Design Thinking

9:00 am - 9:45 am Case study: Implementing agile framework to deliver business results

Towards Intelligent Business Operations

9:45 am - 10:30 am Case study: Western Union’s RPA scale up and cognitive journey
Many of OPEX Week’s attendees might have learned about RPA from Ricardo as he was one of the first speakers to share the Western Union journey 3 years back. He is joining us today to give an updated story how they have been adding eyes and ears to their RPA programs through cognitive capabilities.
·         An update on the Western Union RPA journey
·         Adding OCR and machine learning capabilities to complement RPA and how they are connected together to create exponential business value
·         Intelligent automation as part of the business operating system 
Ricardo Badillo, Director, Business Process Management and Automation at Western Union

Ricardo Badillo

Director, Business Process Management and Automation
Western Union

Transformational Leadership

9:45 am - 10:30 am Closing the talent gap and building a future oriented workforce
60% of the businesses have trouble finding talent with the right skills. This panel session will explore different approaches industry leaders are taking to address this effectively:  
·         Effective strategies for talent acquisition,  development and retention
·         How are businesses changing their approaches to learning and development?
·         How to build an apprentice program to bridge the talent gap
·         Rethinking the reskilling of existing employees 
Chris Harrington, Director of Operations & General Manager at Elastic Therapy

Chris Harrington

Director of Operations & General Manager
Elastic Therapy

Agile Transformation, Innovation & Design Thinking

9:45 am - 10:30 am Case study: Applying agile and lean methods in R&D to respond quicker to market change

10:30 am - 11:00 am Morning Coffee

Towards Intelligent Business Operations

11:00 am - 11:45 am Advanced Analytics case study

Transformational Leadership

11:00 am - 11:45 am A crucial addition to your Operational Excellence toolbox: The power of diversity and inclusion in your OE journey
As employees look for a more diverse and inclusive workplace, companies are making strides to incorporate D&I into their HR practices. However, Serco is pushing this to the next level by combining OE techniques with D&I practice to create a more open workplace culture and drive productivity and efficiency. In this session, Ed will share how Serco is:
  • Leveraging key change management and OE techniques when developing a Diversity & Inclusion program
  • Closing the gap between Operational Excellence and Diversity & Inclusion and begin to view them as one in the same
  • Driving accountability with senior leaders to create an open and inclusive workplace
Ed Jervis, Head of Global LGBP+ Network at Serco

Ed Jervis

Head of Global LGBP+ Network
Serco

Agile Transformation, Innovation & Design Thinking

11:00 am - 11:45 am 10 types of business innovation driving business excellence

Towards Intelligent Business Operations

11:45 am - 12:30 pm Panel Discussion: How Machine Learning, NLP and OCR can be maximized and integrated with RPA
·         The natural next step for RPA: Laying over OCR, NLP and Machine Learning capabilities
·         Identifying processes prime for cognitive automation
·         Making sense of the unstructured data to better understand your processes
·         Working with vendors and partners: How to find the suitable partner that works for you and your processes 
Nick Hoppenjans, Director, Operations Process Automation, Operations Services Transformation Office (OSTO) at US Bank

Nick Hoppenjans

Director, Operations Process Automation, Operations Services Transformation Office (OSTO)
US Bank

David Friedman, Head of Intelligent Automation CoE at Ryder System

David Friedman

Head of Intelligent Automation CoE
Ryder System

Transformational Leadership

11:45 am - 12:30 pm Panel Discussion: Lead through new perspectives on Inclusion & Diversity
Diversity has been part of leadership discussions for a long time, yet recent events such as “Me Too” and increased attention on the LGBTQ+ community have added more dimensions and perspectives. This panel will explore both traditional ideas of diversity and these new perspectives:
  • How can a highly diversified workforce creating value to your business
  • From diversity of demographics, diversity of thought to LGBTQ+ community: Creating a truly dynamic culture where productivity thrives
  • Embrace authenticity and mitigate unconscious biases
  • Creating a culture of inclusion and openness to promote a more innovative workforce
Anu Pujji, Principal of Operational Excellence at Amazon

Anu Pujji

Principal of Operational Excellence
Amazon

Ed Jervis, Head of Global LGBP+ Network at Serco

Ed Jervis

Head of Global LGBP+ Network
Serco

Agile Transformation, Innovation & Design Thinking

11:45 am - 12:30 pm Panel Discussion: Shifting into an agile mind-set and enabling a fail fast culture to drive innovation and continuous improvement
In order to stay on top of the whirlwind of changes, today’s transformation leaders need to foster a culture of innovation to drive fast change and constant improvement; It eventually boils down to enabling a culture that embraces a tolerance of failure (or 'fail fast'), a willingness to experiment, a collaborative environment and a flat non-hierarchical structure.

12:30 pm - 1:30 pm Lunch

Towards Intelligent Business Operations

1:30 pm - 2:15 pm Blockchain innovation in business transformation

Towards Intelligent Business Operations

2:15 pm - 3:00 pm Case study: Leveraging the knowledge from Continuous Improvement team to scale up RPA
As the CI team increasingly incorporating RPA in their toolkits, The RPA team can benefit from the CI team’s extensive knowledge to identify optimal opportunities to deploy RPA. This case study will share the progress Ryder System have made with their RPA journey and their highly collaborative approach with CI team.
·         Implementing and scaling up RPA focusing on driving ROI
·         Collaborating with the CI team to feed ideas and opportunities for RPA
·         Removing process bottlenecks through Continuous improvement and RPA
David Friedman, Head of Intelligent Automation CoE at Ryder System

David Friedman

Head of Intelligent Automation CoE
Ryder System

Transformational Leadership

1:30 pm - 2:15 pm Lead with humility and authenticity

Now in its 4th year, Women in leadership masterclass has become an integral part of OPEX Week as we see more and more female leaders rise to the top and break the glass ceiling. Our prestigious female leader panellists will share their personal journeys and practical tips to inspire and help you accelerate your leadership skills. 
Reka Mishra, Managing Director, Transformation Office at SVB Financial Group

Reka Mishra

Managing Director, Transformation Office
SVB Financial Group

Sarah Schott, Former Chief Compliance Officer and Vice President at Northwestern Mutual

Sarah Schott

Former Chief Compliance Officer and Vice President
Northwestern Mutual

Sally Toister, Senior Director Operational Excellence at Marriott Hotels

Sally Toister

Senior Director Operational Excellence
Marriott Hotels

Agile Transformation, Innovation & Design Thinking

1:30 pm - 2:15 pm Utilize agile methodology to develop a flat organizational structure for quicker decision making and autonomy

Agile Transformation, Innovation & Design Thinking

2:15 pm - 3:00 pm Think and operate like a Silicon valley tech Giant

3:00 pm - 3:00 pm End of Focus Day