January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL

Friday: Post-Conference Deep Dive Focus Day

8:30 am - 9:00 am Registration & Coffee for Post-Conference Deep Dive Focus Day Attendees

Towards Intelligent Business Operations

9:00 am - 9:45 am RPA implementation journey and the biggest lessons learned
As one of the earliest companies to pioneer into RPA, General Motors has been implementing and scaling their RPA capabilities for more than 3 years, and working with IT and OPEX closely to leverage RPA to drive their transformation agenda. This session will deep dive into their journey and outline the key lessons learned:
·         Initiating and implementing RPA: What has our journey been?
·         Developing an RPA program with sustainability and scalability in mind
·         Leveraging RPA as a transformation driver 
Matt Hucal, Senior Manager – GBS Digital Solutions at General Motors

Matt Hucal

Senior Manager – GBS Digital Solutions
General Motors

Jeff Kidon, Global Finance Leader - Automation, Analytics & Digital Solutions at General Motors

Jeff Kidon

Global Finance Leader - Automation, Analytics & Digital Solutions
General Motors

Transformational Leadership

9:00 am - 9:45 am How to inspire and lead in times of constant change: Developing leadership capabilities to cut through complexity
In Global Human Capital Trends 2019 survey, 80% of respondents cited leadership as a high priority for their organizations; however, only 41% think their organizations are ready to meet their leadership requirements. The 21st century leadership requirements have adapted in order to keep up with the ever evolving environment of the workplace. In this session learn how to:
  • Manage changing customer and talent demographics and culture differences
  • Keep your team motivated throughout change?
  • Create your personal brand and become a more successful leader to drive your transformation  

Agile Transformation, Innovation & Design Thinking

9:00 am - 9:45 am Case study: Implementing agile framework to deliver business results

Gerald Lackey, Vice President, Business Optimization & Agility at GAF

Gerald Lackey

Vice President, Business Optimization & Agility
GAF

Mehul Mehta, Director, Business Optimization & Agility at GAF

Mehul Mehta

Director, Business Optimization & Agility
GAF

Towards Intelligent Business Operations

9:45 am - 10:30 am Case study: Western Union’s RPA scale up and cognitive journey
Many of OPEX Week’s attendees might have learned about RPA from Ricardo as he was one of the first speakers to share the Western Union journey 3 years back. He is joining us today to give an updated story how they have been adding eyes and ears to their RPA programs through cognitive capabilities.
·         An update on the Western Union RPA journey
·         Adding OCR and machine learning capabilities to complement RPA and how they are connected together to create exponential business value
·         Intelligent automation as part of the business operating system 
Ricardo Badillo, Director, Business Process Management and Automation at Western Union

Ricardo Badillo

Director, Business Process Management and Automation
Western Union

Transformational Leadership

9:45 am - 10:30 am Closing the talent gap and building a future oriented workforce
60% of the businesses have trouble finding talent with the right skills. This panel session will explore different approaches industry leaders are taking to address this effectively:  
·         Effective strategies for talent acquisition,  development and retention
·         How are businesses changing their approaches to learning and development?
·         How to build an apprentice program to bridge the talent gap
·         Rethinking the reskilling of existing employees 
Chris Harrington, Director of Operations & General Manager at Elastic Therapy

Chris Harrington

Director of Operations & General Manager
Elastic Therapy

Agile Transformation, Innovation & Design Thinking

9:45 am - 10:30 am Integrating agile into the management system: Lessons learned
  • Applying agile and lean methodologies to speed up time to market
  • How does agile fit into company’s management system?
  • Lessons learned from integrating Agile into management system with and without lean management system
  • When can agile be misused and over used?
Steven Hall, Vice President, Process Excellence Leader at Liberty Mutual Insurance

Steven Hall

Vice President, Process Excellence Leader
Liberty Mutual Insurance

10:30 am - 11:00 am Morning Coffee

Towards Intelligent Business Operations

11:00 am - 11:45 am Utilize process mining to empower your processes for automation
Learn how to change digital transformation from a threat into sustainable opportunities by analyzing, monitoring and improving all business
activities by using process mining. Lars will share real use cases about:
  • Critical steps that allow for successful implementation through process mining
  • Innovative ways to analyze process performance, costs, and areas of improvement
  • Discover ideal actions for automation by leveraging process mining technology
Dr. Lars Reinkemeyer, Vice President of Business Intelligence at Siemens AG

Dr. Lars Reinkemeyer

Vice President of Business Intelligence
Siemens AG

Transformational Leadership

11:00 am - 11:45 am The Millennial Takeover: Attract, Manage and Retain
Millennials have surpassed Generation X as the largest workforce demographic and their presence has caused a shift in the workplace environment. This generation is searching for a deeper meaning in their role and expecting their companies to make a positive impact on society. As a result, inclusion, equality, and social responsibility are topics associated with today’s greatest leaders. In this session explore:
  • How to successfully attract and retain your millennial workforce by communicating the core purpose and social impact of the company
  • Manage and retain: Having a deeper understanding of the employees expectations to change the way you lead
  • Instilling positivity by highlighting and rewarding good behaviors
  • How to empower your employees to continue to add value to your customers

Agile Transformation, Innovation & Design Thinking

11:00 am - 11:45 am 10 types of business innovation driving business excellence

Towards Intelligent Business Operations

11:45 am - 12:30 pm Panel Discussion: How Machine Learning, NLP and OCR can be maximized and integrated with RPA
·         The natural next step for RPA: Laying over OCR, NLP and Machine Learning capabilities
·         Identifying processes prime for cognitive automation
·         Making sense of the unstructured data to better understand your processes
·         Working with vendors and partners: How to find the suitable partner that works for you and your processes 
Nick Hoppenjans, Director, Operations Process Automation, Operations Services Transformation Office (OSTO) at US Bank

Nick Hoppenjans

Director, Operations Process Automation, Operations Services Transformation Office (OSTO)
US Bank

David Friedman, Head of Intelligent Automation CoE at Ryder System

David Friedman

Head of Intelligent Automation CoE
Ryder System

Diversity has been part of leadership discussions for a long time, yet recent events such as “Me Too” and increased attention on the LGBTQ+ community have added more dimensions and perspectives. This panel will explore both traditional ideas of diversity and these new perspectives:
  • How can a highly diversified workforce creating value to your business
  • From diversity of demographics, diversity of thought to LGBTQ+ community: Creating a truly dynamic culture where productivity thrives
  • Embrace authenticity and mitigate unconscious biases
  • Creating a culture of inclusion and openness to promote a more innovative workforce
Anu Pujji, Principal of Operational Excellence at Amazon

Anu Pujji

Principal of Operational Excellence
Amazon

Ed Jervis, Head of Global LGBT+ Network at Serco

Ed Jervis

Head of Global LGBT+ Network
Serco

Matthew Morgan, North American Chief Operating Officer, Executive Vice President at Savills

Matthew Morgan

North American Chief Operating Officer, Executive Vice President
Savills

Tracey Bessellieu, Interim Head of Human Resources at Savills

Tracey Bessellieu

Interim Head of Human Resources
Savills

Agile Transformation, Innovation & Design Thinking

11:45 am - 12:30 pm Panel Discussion: Shifting into an agile mind-set and enabling a fail fast culture to drive innovation and continuous improvement
In order to stay on top of the whirlwind of changes, today’s transformation leaders need to foster a culture of innovation to drive fast change and constant improvement; It eventually boils down to enabling a culture that embraces a tolerance of failure (or 'fail fast'), a willingness to experiment, a collaborative environment and a flat non-hierarchical structure.
Reka Mishra, Managing Director, Transformation Office at SVB Financial Group

Reka Mishra

Managing Director, Transformation Office
SVB Financial Group

12:30 pm - 1:30 pm Lunch

Towards Intelligent Business Operations

1:30 pm - 2:15 pm Blockchain innovation in business transformation

Towards Intelligent Business Operations

2:15 pm - 3:00 pm Case study: Leveraging the knowledge from Continuous Improvement team to scale up RPA
As the CI team increasingly incorporating RPA in their toolkits, The RPA team can benefit from the CI team’s extensive knowledge to identify optimal opportunities to deploy RPA. This case study will share the progress Ryder System have made with their RPA journey and their highly collaborative approach with CI team.
·         Implementing and scaling up RPA focusing on driving ROI
·         Collaborating with the CI team to feed ideas and opportunities for RPA
·         Removing process bottlenecks through Continuous improvement and RPA
David Friedman, Head of Intelligent Automation CoE at Ryder System

David Friedman

Head of Intelligent Automation CoE
Ryder System

Transformational Leadership

1:30 pm - 2:00 pm A crucial addition to your Operational Excellence toolbox: The power of diversity and inclusion in your OE journey
As employees look for a more diverse and inclusive workplace, companies are making strides to incorporate D&I into their HR practices. However, Serco is pushing this to the next level by combining OE techniques with D&I practice to create a more open workplace culture and drive productivity and efficiency. In this session, Ed will share how Serco is:
  • Leveraging key change management and OE techniques when developing a Diversity & Inclusion program
  • Closing the gap between Operational Excellence and Diversity & Inclusion and begin to view them as one in the same
  • Driving accountability with senior leaders to create an open and inclusive workplace
Ed Jervis, Head of Global LGBT+ Network at Serco

Ed Jervis

Head of Global LGBT+ Network
Serco

Now in its 4th year, Women in leadership masterclass has become an integral part of OPEX Week as we see more and more female leaders rise to the top and break the glass ceiling. Our prestigious female leader panellists will share their personal journeys and practical tips to inspire and help you accelerate your leadership skills. 
Reka Mishra, Managing Director, Transformation Office at SVB Financial Group

Reka Mishra

Managing Director, Transformation Office
SVB Financial Group

Sarah Schott, Former Chief Compliance Officer and Vice President at Northwestern Mutual

Sarah Schott

Former Chief Compliance Officer and Vice President
Northwestern Mutual

Sally Toister, Senior Director Operational Excellence at Marriott Hotels

Sally Toister

Senior Director Operational Excellence
Marriott Hotels

Agile Transformation, Innovation & Design Thinking

1:30 pm - 2:15 pm Utilize agile methodology to develop a flat organizational structure for quicker decision making and autonomy

Agile Transformation, Innovation & Design Thinking

2:15 pm - 3:00 pm Think and operate like a Silicon valley tech Giant

3:00 pm - 3:00 pm End of Focus Day