Wednesday: Main Conference Day One

7:00 am - 8:00 am Breakfast Briefing (Invitation Only) with Workato - A collaborative approach for Intelligent automation for enterprise integration and process efficiency

  • Learn how intelligent automation platforms can provide enterprise integration, process automation, and employee experience at the same time
  • Enabling business users and IT to collaborate in order to build, operate and rollout automations without compromising security and governance

Sponsored by Workato


7:00 am - 8:00 am Breakfast Briefing (Invitation Only) - Hosted by Celonis



7:30 am - 8:00 am Registration and Coffee

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David Hadd

Senior Vice President Corporate Continuous Improvement
Webster Bank

8:15 am - 8:40 am KEYNOTE CASE STUDY: A strategic transformation case study through driving digital and innovation agenda

Christine Halberstadt - Vice President Strategic Transformation, Freddie Mac
Christine leads the Strategic Transformation team that handles Freddie Mac Multifamily’s evolving business transformation strategy, driving digital transformation and innovations. Discover how she has approached their transformation in this session: 
·         Redefining the customer experience and customer journey 
·         The imperative of aligned stakeholder interest 
·         How are we driving digital and innovation agenda at the same time
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Christine Halberstadt

Vice President Strategic Transformation
Freddie Mac

The panel discussion will highlight how enterprises can harness the power of intelligent automation to build a capable, skilled, and a future-ready workforce for staying relevant and competitive in the wake of rising consumer and stakeholder expectations. 


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Sateesh Seetharamiah

Vice President and Global Product Head of AssistEdge
EdgeVerve

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Craig Le Clair

Vice President, Principal Analyst
Forrester Research

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Vinay Nadig

Divisional Vice President, Market Enablement Delivery Services
Health Care Service Corporation

In order to stay on top of the whirlwind of change, today’s transformation leaders need to leverage different methodologies and foster a culture of innovation to drive fast change and constant improvement. In this keynote session, panel members will discuss and explore the following areas: 
·         How can lean, agile and digital transformation come together to drive large holistic transformation?
·         What have been achieved with the latest smart technology solutions: BPM, RPA, OCR, Analytics, AI, Blockchain and IOT?
·         Develop a culture of innovation to impact business results
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Deena John

Senior Director Innovation
McDonald's

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Hauke Schupp

Senior Vice President Quality Control
Rushmore Loan Management Services

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Dr. Charles Brandon

Director Process Improvement Office
US Army

9:35 am - 10:00 am Process Mining, the TRUTH before, during and after transformation

David Hadd - Senior Vice President Corporate Continuous Improvement, Webster Bank



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David Hadd

Senior Vice President Corporate Continuous Improvement
Webster Bank

10:00 am - 10:30 am SOLUTION PROVIDERS DEMO DRIVE SESSION (EXPO HALL)

OPEX Week is all about making that critical connection to future proof your OPEX and transformation strategies. During this session, you will get the chance to hear from solution providers during a short pitch on their innovative solutions and how these can benefit your business transformation and OPEX visions.

10:30 am - 11:00 am Morning Break

Growth, turnaround & holistic transformation

IDG A

11:00 am - 1:00 pm Pivoting your business model through M&A and transformation strategies
Reka Mishra - Managing Director, Transformation Office, SVB Financial Group
  • Examining your business model and positioning in the industry ecosystem
  • Leveraging M&A to reposition yourself and develop new business models
  • M&A vs. transformation: What are the pros and cons?
  • New perspectives on business risks and business continuity
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Reka Mishra

Managing Director, Transformation Office
SVB Financial Group

IDG B

11:00 am - 1:00 pm Developing a data strategy as a critical first step on your digital transformation journey
Bill Schrank - SVP, Sales, AntWorks

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Bill Schrank

SVP, Sales
AntWorks

  • Rethink value creation by Incorporating customer perspectives with internal processes
  • Making sure improvements are truly aligned to your strategy and are sequenced correctly  
  • A key element of value creation: What outcome are we trying to achieve?
  • KPI realignment: Measuring the things that matter
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Tina Dinger

Senior Vice President - Enterprise Project Management Office
Northwest Bank

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Danielle R LaMancuso, ASQ CSSBB

Senior Business Process Engineer, Enterprise Project Management Office
Northwest Bank

IDG D

11:00 am - 1:00 pm Linking strategy planning to transformation execution
Sally Toister - Senior Director, Operational Excellence, US & Canada, Marriott Hotels
  • Prioritizing on investments and resources through strategic planning
  • Translating your strategy to every step and aspect of your execution
  • Developing the right capabilities for the transformation to move forward
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Sally Toister

Senior Director, Operational Excellence, US & Canada
Marriott Hotels

IDG E

11:00 am - 1:00 pm Bringing together digital, lean and agile to transform at scale
Laurie Brooks - Director, Global Business Transformation, HERE Technologies
  • Adapt to and continuously improve in the new digital world through digital, lean and agile transformation
  • Developing the strategic bridge between process and technology improvement
  • What are the key challenges in scaling up your transformation and how to avoid them? 
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Laurie Brooks

Director, Global Business Transformation
HERE Technologies

Process Transformation

IDG F

11:00 am - 1:00 pm Driving process and transformation ownership for end to end transformation
Anu Pujji - Principal of Operational Excellence, Amazon
  • Becoming a transformation leader: Earning and owning your transformation
  • Let your people own the transformation! But exactly how?
  • Breaking down departmental silos to drive process ownership and transformation
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Anu Pujji

Principal of Operational Excellence
Amazon

IDG G

11:00 am - 1:00 pm A multi-layered solution to process transformation: Combining lean, design thinking, agile and RPA for the next generation process transformation
Samantha Bureau-Johnson - Vice President, Business Process Solutions & PMO, BlueCross BlueShield of NC
  • How to organically advance your transformation leveraging proven tools including lean, design thinking and agile
  • Developing new problem solving capabilities
  • What are the effective frameworks to embed automation in process improvement? 
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Samantha Bureau-Johnson

Vice President, Business Process Solutions & PMO
BlueCross BlueShield of NC

IDG H

11:00 am - 1:00 pm Explore different approaches to develop CI capabilities across the company
Mike Faller - Senior Continuous Improvement Engagement Manager, Ameren
  • Developing a roadmap from OPEX strategy to execution
  • What are the capability plans for the OPEX and CI roadmap
  • Driving OPEX and CI across the entire organization: It is here to say
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Mike Faller

Senior Continuous Improvement Engagement Manager
Ameren

IDG I

11:00 am - 1:00 pm Progressive OPEX: What happens after 10+ years of continuous improvement
Kristen Workman - Director Lean Office Transformation, Schneider Electric
  • How to continuously deliver improvement results year after year?
  • Seizing improvement opportunities brought by the change of business landscape
  • Re-aligning with new business objectives and strategies
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Kristen Workman

Director Lean Office Transformation
Schneider Electric

IDG J

11:00 am - 1:00 pm Developing horizontal and vertical KPIs to drive end to end transformation
Vipul Vohra - Continuous Improvement, HPE
  • What are the right things to measure in process transformation
  • Integrate vertical KPIs to ensure efficiency and productivity
  • Develop horizontal KPIs to drive end to end process integration 
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Vipul Vohra

Continuous Improvement
HPE

Digital Transformation

IDG K

11:00 am - 1:00 pm RPA to ROI: Where does your CoE start?
Robert Thacker - Director, Global Product Marketing & Enablement, iGrafx
Robert will lead the groups discussing:
·         Best practices to identify candidates for RPA
·         How to provide transparency into how and where RPA is being used
·         Managing change and our new bot workforce


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Robert Thacker

Director, Global Product Marketing & Enablement
iGrafx

IDG L

11:00 am - 1:45 pm Building analytics capabilities to drive OPEX and transformation
Beth Bourg - Senior Product Marketing Manager, FortressIQ
·         The increasing role of data & analytics in the new OPEX reality
·         Going beyond reporting with your data – driving insights and empowering decision making through data
·         Integrating your data sets to ensure consistency and accuracy 


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Beth Bourg

Senior Product Marketing Manager
FortressIQ

IDG M

11:00 am - 1:00 pm Unleash the hidden value for collaboration with a closer look at content management
Ron Lingerfelt - Senior Account Executive, Liferay
·         A principle based approach in content management and collaboration
·         Finding communication tools that work the best for your transformation
·         Are you using the communication tools to their full potential?  


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Ron Lingerfelt

Senior Account Executive
Liferay

IDG N

11:00 am - 1:00 pm RPA & Cognitive computing: Achieving end to end intelligent automation
Shrikant Deo - Associate Director - Product Management, Edgeverve
Craig Le Clair - Vice President, Principal Analyst, Forrester Research
·         Understanding different roles of RPA and cognitive technologies in process optimization
·         Where does cognitive take over in the intelligent automation journey?
·         Going beyond the buzz to create business impact with cognitive capabilities
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Shrikant Deo

Associate Director - Product Management
Edgeverve

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Craig Le Clair

Vice President, Principal Analyst
Forrester Research

IDG O

11:00 am - 1:00 pm Driving next level business performance through BPM and RPA
Vladimir Jouravlev - Business Development Manager, IBA Group
Sergey Zlobich - Application Architect, IBA Group
·         How is RPA and BPM complimenting each other to ensure long term business success
·         Embedding RPA in your BPM infrastructure to create maximized business result


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Vladimir Jouravlev

Business Development Manager
IBA Group

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Sergey Zlobich

Application Architect
IBA Group

Culture Transformation

IDG P

11:00 am - 1:00 pm Shifting to an agile mind-set
Mehul Mehta - Director, Business Optimization & Agility, GAF
  • Develop a culture of innovation by shifting to a “fail safe” and “fail fast” mind-set
  • Improve organizational agility without losing accountability
  • What are the roles of leadership in developing an agile culture
  • Develop data-driven decision making processes
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Mehul Mehta

Director, Business Optimization & Agility
GAF

IDG Q

11:00 am - 1:00 pm Mergers and Acquisitions – Aligning cultures and processes
Elke Hollmann - Head of Global Process Development, Stratec SE
·         How to achieve sustainable cultural change after the first excitement or fear?
·         M&A mathematics:  is 1 plus 1 more than 2, or is it less than 1?
·         Did you ever think of values before thinking of Mergers?
·         Acculturation – or searching for a new common culture
·         What behaviours and experiences reinforce or conflict with a new common culture?
·         How well aligned companies must be internally prior to executing an M&A strategy decision?
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Elke Hollmann

Head of Global Process Development
Stratec SE

IDG R

11:00 am - 1:00 pm Leverage diversity especially diversity of thought to drive transformation
Christy Hartner - Senior Vice President, Commerce Bank
·         How can a diversified workforce be more productive?
·         Creating an open and welcoming environment for all to foster innovation
·         Move beyond just a statement: The importance for leaders to walk the talk
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Christy Hartner

Senior Vice President
Commerce Bank

IDG S

11:00 am - 1:00 pm Ensure sustainability for your improvement and transformation initiatives by focusing on mindset and behaviors
Sachin Ahuja - Senior Program Manager, Telus Communications
·         Building a holistic system of environmental support that allows an improvement culture to sustain
·         The important role of leaders in OPEX sustainability: How to keep them actively involved
·         Constantly upskilling and training the workforce to ensure the DNA is passed on
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Sachin Ahuja

Senior Program Manager
Telus Communications

IDG T

11:00 am - 1:00 pm Transition change management: What if nirvana didn’t happen?
Jasmine Yamasaki - Senior Change Manager, Enterprise Process Excellence, Intel Corporation
Jasmine will lead this discussion group to uncover the most common pain points in transition change management and aim to provide practical applications for attendees to take away with.
  • Why is your change management not sticking?
  • Dealing with the aftermath: What happens when communications fall apart?
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Jasmine Yamasaki

Senior Change Manager, Enterprise Process Excellence
Intel Corporation

Innovation & Business Agility

IDG U

11:00 am - 1:00 pm Driving innovation and a “fail fast” culture in large enterprises
Deena John - Senior Director Innovation, McDonald's
  • You don’t need to reinventing the wheel all the time – exploring different innovation types
  • Are your innovation real innovation? - Deliver step change rather than incremental improvement
  • How are your innovations impacting the business on a strategic level?
  • The critical role of leadership in driving innovation at scale
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Deena John

Senior Director Innovation
McDonald's

IDG V

11:00 am - 1:00 pm Organizational redesign towards business agility leveraging systems thinking
Ruben Del Toro - Director Enterprise Continuous Improvement, Southwest Airlines
  • Redesigning operating model to keep up with evolving business change and strategies
  • Restructure your organization towards business agility
  • Systems thinking accelerating business and digital transformation
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Ruben Del Toro

Director Enterprise Continuous Improvement
Southwest Airlines

IDG W

11:00 am - 1:00 pm Enhance partnership between technology and business to drive towards business agility
Ashu Malviya - Vice President, Global Transformation Office, American Express
·         How to build business agility in your strategic planning?
·         Shortening the planning cycle and Linking the annual strategic planning to execution planning
·         Enabling faster response from IT by roping them in different stages
·         Breaking down departmental priorities and targets to enable enterprise thinking 
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Ashu Malviya

Vice President, Global Transformation Office
American Express

IDG X

11:00 am - 1:00 pm Aligning and developing customer centric KPIs into continuous improvement
Stephane Deblock - Director, Business Process Management, Kaiser Permanente
Many companies put customer centricity as a key transformation goal yet few have specific action plans to execute and measure customer centricity. This session will discuss:
·         Aligning customer journey with internal processes
·         What are relevant customer centric KPIs to incorporate into your CI program
·         Transforming call centers into profit centers 
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Stephane Deblock

Director, Business Process Management
Kaiser Permanente

IDG Y

11:00 am - 1:00 pm Operationalize innovation to structure and implement new business models
Uzair Rashid - Healthcare Strategy & Innovation, Fortune 10 Healthcare Innovations Company
·         From experimenting to scale up: What are the key considerations
·         Define the business case and push it through for implementation
·         How to operationalize innovation in the business model?
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Uzair Rashid

Healthcare Strategy & Innovation
Fortune 10 Healthcare Innovations Company

1:00 pm - 2:00 pm Networking Lunch

Track Sessions

Track A: Turnaround, growth & holistic transformation

2:00 pm - 2:30 pm Reinventing towards a customer driven and nimble organization: A Thomson Reuters case study
Biju Bhaskar - Global Head of Business Agility, Thomson Reuters
Powerful legacy and strong culture are great assets for any organization yet can hinder the steps towards modern transformation. Biju will share a mind blowing transformation journey he has been leading in Thomson Reuters to become more nimble, customer driven and think more like a start up:
·         Identify the need to change and opportunity to transform
·         Reinventing the organizational structure: From silo product focused to customer segment oriented
·         Changing the way of working: From a traditional hierarchical company to a nimble organization
·         Re-hiring for the right mind-sets and capabilities for the future
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Biju Bhaskar

Global Head of Business Agility
Thomson Reuters

Track B: Process Transformation

2:00 pm - 2:30 pm Case study: Supporting rapid business growth though a multi-methodology OE approach