Nick joined BiZZdesign in June 2016 and is responsible for consulting, training, support and presales functions. Nick’s goal is to ensure every customer gets maximum business value from their investment in BiZZdesign software. His team acts as the ‘Voice of the Customer’ within BiZZdesign, working with the product team to ensure customers’ needs are captured and fed into the product roadmap, and collaborating across the organisation to drive improved customer experience. Prior to BiZZdesign, Nick held roles in multiple software companies including customer success management, professional services management, product management, sales, presales and consulting, including starting his own venture in 1997 through to eventual sale of the business. Nick has a BSc in Mathematics from the University of Bristol, and is Vice-Chair of the Association of Enterprise Architects London Chapter.
2020 has brought unprecedented market disruptions that have tested business resilience and continuity. In this talk, Nick Reed and Chris Dalby will share approaches and techniques for identifying operational resilience risks and planning mitigation strategies that advance business goals.
· Leveraging enterprise architecture to gain a holistic understanding of business risks
· Understanding the sources of risk and their impacts on business processes and services
· Aligning the business impact risk tolerance levels to optimize risk treatment plans