OPEX leaders spend much time and efforts pitching the importance of systematic and step change. Once you get the go head and start to execute, where do you begin? This session will share a practical approach and experiences in developing an operating model for Business excellence including:

·        Developing a target operating model from the group level where people, technology and process come together to strive for business excellence

·        Advancing functional maturity in customer-centricity, technology improvement, process and performance governance to support the Target Operating Model

·        Building the roadmap for a different way of working: Sharing key challenges and best practices along the way