Chris Dalby is an Head of Operational Excellence at global specialty insurer MS Amlin. He has over 15 years of experience in the area of business process improvement, with an emphasis on the financial services/insurance industry. Throughout his career, Chris has held top leadership positions such as being the Head of Strategic Portfolio Management Office and Change at Lloyd’s or the Head of Process Improvement & Control at RSA, and is also a Lean Six Sigma trainer and coach. He currently resides in Brighton, UK.
2020 has brought unprecedented market disruptions that have tested business resilience and continuity. In this talk, Nick Reed and Chris Dalby will share approaches and techniques for identifying operational resilience risks and planning mitigation strategies that advance business goals.
· Leveraging enterprise architecture to gain a holistic understanding of business risks
· Understanding the sources of risk and their impacts on business processes and services
· Aligning the business impact risk tolerance levels to optimize risk treatment plans