Today, business transformation leaders and operational excellence practitioners are provided with a unique opportunity to ‘flip-the-script’ on institutionalized ways of working and with more than a good reason for doing so. However, regardless of the explicit necessity for this change, challenges to transformation still persist; the largest of which is a lack of cohesion between the operation and direction of a businesses’ process, people, technology and data.

With insight from OPEX Week 2020 Advisory Members and operational excellence experts Leslie Behnke (HALO Branded Solutions), David Hadd (Webster Bank) and Loren Bishop (State Street), we explore how leading practitioners are taking an ‘all or nothing’ approach to holistic business transformation.