The American Civil War was the single most transformative event in the history of the United States. The leader who navigated the nation through this fiery crucible was President Abraham Lincoln. The story of Abraham Lincoln is a study in leadership during times of crisis. In this thought-provoking presentation, John Baranzelli will peel away the myth of Abraham Lincoln to demonstrate that the greatness of his leadership lies within all of us.

·        Unique challenges of leadership during times of crisis

·        Leadership attributes necessary to lead transformational change

·        The role of vision in building a guiding coalition for change

John Baranzelli

Director of RAPID Results Office
State of Illinois

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This case study will share the Mastercard journey where technology, platform and operational excellence have come together to drive rapid business growth.

·        Scaling business rapidly leveraging technology platforms and operational excellence

·        Driving Operational Excellence in product development: Overcoming the key challenges

·        Orchestrating enterprise transformation to drive growth and scalability

Kelli Pierce

Senior Vice President, Product Operational Excellence
Mastercard

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As the transformation toolkits continue to develop and expand, it is clear that a blended approach with proven methodologies and technologies are more effective in driving efficiency and business result. In the past few years, S&P’s global operations team transformed from transactional support to a value-add business partner and engine modeling transformation across the company. Ekaterina will share the key approaches in:

·        A top-down transformation approach to bring global operations from “good” to “great”

·        Driving a multi-faceted transformation strategy leveraging lean, agile and automation

·        Developing skills for the future - using Lean Academy and RPA Academy to automate processes and drive business value

·        Transforming from support to partnership with 70% millennials

·        Sharing key lessons learned

Ekaterina Curry

Global Head of Ratings Operations
S&P Global Ratings

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·        Correlate the impact of driving sustainable CX improvement with the right product strategy

·        Investing in operational excellence initiatives that improve service quality

·        Increase agile ways of working in non-technical functions/ teams

·        Upskilling transformation focus with the right technical expertise

Sedwin Vadukut

Enterprise Technology Transformation Leader
Experian

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Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.