Keynotes - May 26th (All timings in EST)

10:00 am - 10:45 am Inspirational Keynote: Right Makes Might: Lessons in Crisis Leadership from Abraham Lincoln

John Baranzelli - Director of RAPID Results Office, State of Illinois

The American Civil War was the single most transformative event in the history of the United States. The leader who navigated the nation through this fiery crucible was President Abraham Lincoln. The story of Abraham Lincoln is a study in leadership during times of crisis. In this thought-provoking presentation, John Baranzelli will peel away the myth of Abraham Lincoln to demonstrate that the greatness of his leadership lies within all of us.

·        Unique challenges of leadership during times of crisis

·        Leadership attributes necessary to lead transformational change

·        The role of vision in building a guiding coalition for change


John Baranzelli

Director of RAPID Results Office
State of Illinois

9:45 am - 10:30 am Keynote Panel: Rethink strategy alignment, customer experience and value creation

10:30 am - 11:45 am Break

11:45 am - 12:30 pm Keynote: Creating digital twins for your operations to save millions

12:30 pm - 1:15 pm Case study: Building Operational Excellence into Critical Business Pivot to Enable Scalability

Kelli Pierce - Senior Vice President, Product Operational Excellence, Mastercard

This case study will share the Mastercard journey where technology, platform and operational excellence have come together to drive rapid business growth.

·        Scaling business rapidly leveraging technology platforms and operational excellence

·        Driving Operational Excellence in product development: Overcoming the key challenges

·        Orchestrating enterprise transformation to drive growth and scalability


Kelli Pierce

Senior Vice President, Product Operational Excellence

1:15 pm - 1:30 pm Break

1:30 pm - 2:15 pm Keynote panel: Bringing together digital, agile, lean and design thinking to transform at scale

As the transformation toolkits continue to develop and expand, it is clear that a blended approach with proven methodologies and technologies are more effective in driving efficiency and business result. This panel assembles the most experienced transformation leaders in these key areas and share how they have blended these tools and methodologies as powerful problem-solving solutions:

·        Driving a multi-faceted process transformation strategy leveraging lean, design thinking and agile

·        Where is a good starting point and how to choose the right tools to use

·        When automation and digital comes into play does: what is a good approach?

·        What have worked and what haven’t? 

2:15 pm - 3:00 pm Delivering digitalization in an agile way with a combined approach of BPM and automation

Business and digital transformation is not just about applying a single tool or methodology. Companies that follow a combined approach are able to generate value faster and more widespread while providing better user experience.

Join Stephan to learn:

·        Key drivers for digitalization

·        Agile techniques you can use when deploying BPM and RPA

·        Develop an adaptive approach to choose the right tools to solve the right problems 

3:00 pm - 3:05 pm End of Day

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners.