Keynotes- May 25th (All timings in EST)

10:00 am - 10:45 am Keynote Panel: Developing digital operating model and digital readiness to advance your transformation in the Post Covid World

·        How to move towards an agile infrastructure to support digital transformation and examining the key roles of Cloud, Enterprise Architecture & API development

·        Delivering business and customer value through human/machine co-existence and collaboration

·        Baby steps vs. Big Bang: What are the approaches to move towards a more intelligent organisation

·        Deploying an enterprise wide change management framework to ensure a successful transformation

·        Adapting to the digital disruptions across the workforce: Ensure employee retention and upskilling for the future operating model

10:45 am - 11:30 am The All-Star Keynote Panel: Business transformation 2021: A holistic approach

  • Dissecting key aspects of holistic business transformation: What should we focus on?
  • Bringing disruptive technologies into enterprise transformation
  • Driving business agility across the entire organization

11:30 am - 11:45 am Break

11:45 am - 12:15 pm Pushing the boundaries of innovation and continuous improvement in the new normal

Jon Armstrong - Founding Partner, Changeway

Strategy deployment and collaboration requires complete new thinking in the new virtual environment to make real business impact. And what happens if we combine proven improvement methods such as the Toyota A3 thinking, the Danaher’s policy deployment model and the design thinking methodology on a digital platform as your new collaboration tool? Join this innovation driven session to find out:

·        Aligning strategy to OPEX transformation to achieve breakthrough results

·        Designing the key methods for innovation and continuous improvement as a digital platform to enable transformation in a remote working environment

·        Bringing your training and collaboration to the next level


Jon Armstrong

Founding Partner

12:15 pm - 12:45 pm Keynote: Developing and strategizing AI capabilities to create business value

12:45 pm - 1:15 pm Digital transformation accelerated for business impact: Connecting customer, employee and new ways of working through automation, machine learning and an agile mindset

Jose Teixeira - Director of Process Management and Center of Excellence, Ericsson

At Ericsson, 85% of the company are working remotely, requiring more robust and accurate systems supporting transformation at all levels. They have also taken a hard look at the current ways of working to examine what changes are required to fit better for the new world. This case study will share practical steps they have taken in digital transformation to achieve real business impact:

·        What are the key pillars in the Ericsson digital transformation?

·        Sharing practical examples of levering technologies in driving real impact in business value: RPA, ML, AI, Data mining

·        Redefining the roles and skillsets for people to fit the new flow: Managing behavior, competence and culture in a continuous changing environment

·        How to balance the pillars towards a successful Digital transformation


Jose Teixeira

Director of Process Management and Center of Excellence

1:15 pm - 1:30 pm Break

1:30 pm - 2:15 pm Drive exponential business impact through end to end digital transformation: Embrace the era of hyperautomation

Joe Peri - VP of Auomation, Change Healthcare

Hyperautomation is set to be the future of Intelligent Automation by marring multiple AI tools with RPA to go beyond rule based tasks and automate complex business processes. This session invites the true leaders and pioneers who are on the journey towards hyper automation to share from first-hand experience what the future looks like:

·        Moving from Intelligent Automation to Hyperautomation: What does the journey look like and how are you preparing for it?

·        What are the key capabilities required to move towards hyperautomation

·        Driving end to end digital transformation through AI, Machine Learning, API Enabled Microservices

·        How to prepare for hyperautomation? Key lessons learned


Joe Peri

VP of Auomation
Change Healthcare

2:15 pm - 3:00 pm Keynote Panel: Bolstering business transformation with effective organizational change management

Ryan Kerekes - Vice President, Process Excellence, GM Financials

·        Exploring and sustaining a new agile way of working accelerated by the pandemic

·        Overcoming key challenges of managing organizational change

·        Embedding new digital ways of working into our change management framework

·        Changing the way we change by focusing on long-term mindset and behavior changes 


Ryan Kerekes

Vice President, Process Excellence
GM Financials

3:00 pm - 3:05 pm End of Day