With their team having won the ‘Best Learning Organisation’ at the AITD Excellence Awards, Nicki Doble, Program and Transformation Manager at QBE, will discuss the company’s leadership and change initiatives, which includes effective stakeholder engagement, as well as creating a more agile workplace for customers.
With many organisations practising agile, lean and process improvement methodologies to boost efficiency, Nicki will discuss QBE’s journey in instilling a culture of employee engagement and customer-centricity at the heart of the organisation
- Putting customers at the forefront of change processes
- Building an effective business case to support operational processes
- Aligning customer focused finance with business transformation
Program Manager of Transformation and Operational Excellence