19 - 21 April, 2020 | Dubai, United Arab Emirates

Paul McLeod

Chief Operating Officer Emirates Insurance Company

More than 25 years experience in the international business environment driving transformation programmes.

Pre-Conference Workshops: Sunday, 19 April 2020

Sunday, April 19th, 2020

9:30 AM WORKSHOP A: BUILDING BLOCKS: Key elements of a growth-driven business transformation

Creating and sustaining an efficient business processes strategy is no easy task. What is even harder is to build this strategy as a business growth driver. As per a recent PEX Network research, only eight percent of process professionals rate the success of their process excellence programme as a nine or ten out of ten.

This workshop will address business transformation as a top-line view of all aspects that enable a business to cope in the ever-changing market environment.

Key Discussion Points:
  • Critical aspects of an operations-intensive business strategy
  • A fresh take on business process reengineering
  • Common planning and implementation pitfalls
  • The practical change management techniques for an effective transformation
Workshop Leader:

Conference Day One: Monday, 20 April 2020

Monday, April 20th, 2020

11:30 AM IDG Two: OPEX In A Customer-Intensive Business

Customer intensive businesses generally face a dynamic environment with a lot more pressure on ‘performance delivery’. The flipside is that they also extract a lot more data, which can be leveraged to benefit OPEX.

Conference Day Two: Tuesday, 21 April 2020

Tuesday, April 21st, 2020

10:00 AM Measuring The Success Of Your OPEX Journey

How effective is your OPEX strategy? Many organisations understand the importance of a dedicated OPEX strategy and invest resources to accomplish operational excellence. However, the investments made cannot be justified by positive reviews alone, what is important is to devise a tangible way to measure the success of your strategy. It is redundant to push a strategy that you can assert is beneficial but not how much. What are the right metrics to analyse your OPEX programme and what is the tangible ROI projected to gain internal buy-in?

In this session, we discuss:
  • Taking a ‘micro project’ approach and setting KPIs accordingly: Is this the ideal approach?
  • Is top-line growth the most evident OPEX performance indicator?
  • What are the right metrics to leverage an OPEX programme?
  • Forward thinking: What are your objectives over the next 12-18 months and what are the drivers pushing towards this goal?

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda