Mats Carrgard

Senior Vice President Business Performance Virgin Mobile Middle East & Africa

A passionate leader and driver of value to the business by becoming fully data-driven and data-centric. Mats heads the strategy and implementation of a variety of initiatives covering Data Management, Business Intelligence, Data Science, Customer Value Management and Digital Performance.

Conference Day One: Tuesday, 20 October 2020

Tuesday, October 20th, 2020

9:30 AM KEYNOTE ADDRESS: Executive View: Establishing A Holistic OPEX Programme

A successful Operational Excellence strategy sustains on the latest change management, business process management, process excellence, lean, six sigma, risk management, and customer experience practices. From designated process expertise to a customer service representative, it is vital for your workforce to align with the business’ vision. However, more often than not, OPEX is considered to be an administrative strategy rather than a company-wide plan. How do you go about getting holistic improvement?

In this session, our visionary speaker addresses these concerns and more:
  • The impact of Industry 4.0 on OPEX: How much further will the face of operations change?
  • Optimise tech investments: Balance your processes to match tech implementations
  • Leveraging change management as a tool to drive internal communication and collaborations

Conference Day Two: Wednesday, 21 October 2020

Wednesday, October 21st, 2020

11:30 AM IDG Two: What Value Lies In Your Data?

Whilst there has been a buzz around the value of data for years, most companies are not tapping into their true potential. In order to achieve streamlined processes, increased customer experiences and cost reduction, collecting data is simply not enough. This exclusive session will demonstrate how data analytics can unlock key business insights; improve operations and processes and how your company can capitalise to improve the bottom line.

Check out the incredible speaker line-up to see who will be joining Mats.

Download The Latest Agenda