Conference Day Two: Tuesday, 21 April 2020

8:30 am - 9:15 am REGISTRATION FOR CONFERENCE DAY TWO

9:15 am - 9:30 am CHAIRMAN’S DAY ONE RECAP & DAY TWO OPENING REMARKS

9:30 am - 10:00 am Aligning Process Improvement With Top Level Strategy And Sustaining Change

Vikas Anand - Executive Vice President & Group Head of Operations, First Abu Dhabi Bank
Achieving end-to-end business transformation allows your company to thrive and efficiently navigate the competitive landscape, simply by means of process management.

As per a recent survey, the divergence between process improvement activities and higher management’s strategy challenges 20% of Global transformation and OPEX leaders.

Join this session to learn how regional experts tackle this deviation in the initial stages.
  • Identifying shortcomings and improvement areas: Target operational errors
  • Facilitating end-to-end process management
  • Best practices to negate employee pushback and sustain change
  • Insights into Business Process Reengineering: A leading OPEX methodology
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Vikas Anand

Executive Vice President & Group Head of Operations
First Abu Dhabi Bank

10:00 am - 10:20 am Measuring The Success Of Your OPEX Journey

Paul McLeod - Chief Operating Officer, Emirates Insurance Company
How effective is your OPEX strategy? Many organisations understand the importance of a dedicated OPEX strategy and invest resources to accomplish operational excellence. However, the investments made cannot be justified by positive reviews alone, what is important is to devise a tangible way to measure the success of your strategy. It is redundant to push a strategy that you can assert is beneficial but not how much. What are the right metrics to analyse your OPEX programme and what is the tangible ROI projected to gain internal buy-in?

In this session, we discuss:
  • Taking a ‘micro project’ approach and setting KPIs accordingly: Is this the ideal approach?
  • Is top-line growth the most evident OPEX performance indicator?
  • What are the right metrics to leverage an OPEX programme?
  • Forward thinking: What are your objectives over the next 12-18 months and what are the drivers pushing towards this goal?
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Paul McLeod

Chief Operating Officer
Emirates Insurance Company

An executive survey this year found that businesses globally have collectively spent over $2 trillion in 2019 on digital capabilities with the aim of achieving OPEX, while 40% of survey takers confirmed they saw a direct boost in their operational efficiencies by going digital. Looking beyond the staggering expenditure, it is also important to note the non-monetary effects of a failing OPEX programme and the ways we can mitigate these.

  • Identifying open risks at the planning stage and preparing mitigation in advance
  • Defining ownership across the business to navigate gaps and reduce operational complexities
  • Implementing key controls and checks to facilitate smooth implementations
Panelists:

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Zoeb AA Madraswala

Vice President - Risk
ABU DHABI FINANCE PJSC

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Peter Fernandes

Head of Process Excellence and BPM
Emirates Transport

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Yasser Bahaa Eldin

Organization Excellence Expert
Sheikh Saqr Program for Government, United Arab Emirates

10:50 am - 11:30 am NETWORKING COFFEE BREAK

STRATEGY DEEP DIVE
Attendees will need to pre-select the Deep Dive sessions they would like to join at 11:30, 12:10 and 12:50. There will be a ten (10) minute transitional break after every round. All conference attendees must pre-register for their Deep Dive session upon registering for the event. Registrations will be on a first-come first-served basis. If you do not pre-register for your Deep Dives, we will have to assign seating based upon demand and availability.

RPA IN OPEX

11:30 am - 12:00 pm IDG One: Low Code RPA
RPA’s codified rule-based programming, which ultimatelyresults in major implementation costs, is coming to an end. The innate simplicity of low-code, drag-and-drop user interface substantially reduces the time to set up automations.

Enterprises no longer need to go through lengthy and expensive training cycles, hire outside consultants and developers, or suffer through debugging phases. Instead, a wider range of employees can contribute to the development and delivery of process improvement.

DATA

11:30 am - 12:00 pm IDG Two: What Value Lies In Your Data?
Mats Carrgard - Senior Vice President Business Performance, Virgin Mobile Middle East & Africa
Whilst there has been a buzz around the value of data for years, most companies are not tapping into their true potential. In order to achieve streamlined processes, increased customer experiences and cost reduction, collecting data is simply not enough. This exclusive session will demonstrate how data analytics can unlock key business insights; improve operations and processes and how your company can capitalise to improve the bottom line.

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Mats Carrgard

Senior Vice President Business Performance
Virgin Mobile Middle East & Africa

OPEX METHODOLIGIES

11:30 am - 12:00 pm IDG Three: Business Process Reengineering
Mark Hodgkinson - OPEX and Quality Assurance Lead, Bahrain Petroleum Company
Process reengineering and process design: A top-down strategic view on enterprise-wide process re-invention and end-to-end OPEX plan management.

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Mark Hodgkinson

OPEX and Quality Assurance Lead
Bahrain Petroleum Company

12:00 pm - 12:10 pm 10-Minute Transition Break

RPA IN OPEX

12:10 pm - 12:40 pm IDG Four: Agile Process Automation
This new approach combines software robots, the cloud, data analytics and machine learning. APA can both improve business processes and deliver valuable business benefits. These benefits typically include improvements in speed, quality and compliance. Much like low-code RPA, the software-as-a-service (SaaS) or RPA as a service (RPAaaS) nature of these solutions means that the robots can get to work fast, increasing the level of involvement that OPEX practitioners can expect without requiring programming knowledge.

DATA

12:10 pm - 12:40 pm IDG Five: How Does Data Analytics Enable OPEX
Join this session to discuss the 4 pillars of data analytics:
  • Descriptive analytics: Provide information on what’s already happened
  • Diagnostic analytics: Show why it happened
  • Predictive analytics: Describe what’s likely to happen in the future
  • Prescriptive analytics: Tell you how you can change it

OPEX METHODOLIGIES

12:10 pm - 12:40 pm IDG Six: The Convergence Of Lean, Six Sigma, And Industry 4.0
Thomas Schmitz - Director of Operations, COO, Landmark Group - Food Retail
Organisations have started to realise that a culmination of Lean, Six Sigma, and Industry 4.0 will be considered a norm in the market ultimately. Why? Because the convergence of these methodologies with new age tech will result in a plan that can remain agile in the coming decades!

With continuous improvement as a driver, this alignment can lead to quick decision making in every scenario.

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Thomas Schmitz

Director of Operations, COO
Landmark Group - Food Retail

12:40 pm - 12:50 pm 10-Minute Transition Break

RPA IN OPEX

12:50 pm - 1:20 pm IDG Seven: The Combination Of RPA And Data Analytics
Shikha Gupta - Senior Program Manager - Operational Excellence, AXA Insurance
By combining RPA with data analytics technologies, businesses are able to visualise and identify areas of improvement in processes, enabling a deeper understanding of organisational structure. Adding a layer of analytics to RPA enables process leaders to validate process changes in real time.

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Shikha Gupta

Senior Program Manager - Operational Excellence
AXA Insurance

DATA

12:50 pm - 1:20 pm IDG Eight: Data Integration
Failure to properly integrate and reconcile data from various applications lessens the return on your investment. A successful information management strategy is one that enables the organisation to obtain greater insight into business activity by integrating not only data, but also applications, across the enterprise.

OPEX METHODOLIGIES

12:50 pm - 1:20 pm IDG Nine: Different OPEX Methodologies: Planning For The Next ‘New-Age’ Trend

1:20 pm - 2:20 pm Networking Lunch

Along with a rock-solid strategy, OPEX has always depended heavily on ‘Execution Excellence’. From strategy deployment, performance management, and continuous improvement to organisation excellence, leadership, and culture – the role of OPEX goes far beyond smooth administration. Leading industry experts have repeatedly stated that the only successful OPEX strategy is the one that covers multiple aspects of a business and not just operations.

Have you considered if the below responsibilities belong to your OPEX leader?
  • How does an OPEX leader drive data excellence?
  • Risk Management: What are the best means to incorporate risk functions in your OPEX programme?
  • Can data mining and process mining align?
  • The role of an OPEX leader in moving from cost optimisation to value generation
Panellists:

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Zoeb AA Madraswala

Vice President - Risk
ABU DHABI FINANCE PJSC

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Noman Rasheed

Chief Information & Operations Officer
Noor Bank

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Ahmed Alrefaei

Chief Operating Officer
Al Masraf

2:50 pm - 3:10 pm The Collaboration Factor: The Power Of A Diversified Workforce In OPEX Acceleration

Ashley Boots - Head of HR Operations and Transformation, Senior Vice President, Noor Bank
The most lucrative aspects of a UAE-based workforce is the diversity we get on-board. Being a truly global state of human capital, most businesses in the region concentrate on balancing local talent with international exposure. It is proven that diverse and inclusive companies drive better business performance. In addition to demographic diversity, today’s transformational organisations have the opportunity to harness a more powerful and nuanced kind of diversity: Diversity of thought.

This session discusses some of the key factors to consider while maintaining your human capital:
  • Tapping into the ‘Diversity of Thought’: Working with your employees to understand the best means to maximise their performance on an individual level
  • Creating business models on the basis of ‘employees represent customers’
  • Leveraging the age disparity to balance an innovative culture with longstanding experience
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Ashley Boots

Head of HR Operations and Transformation, Senior Vice President
Noor Bank

  • For: Experienced staff offer a level of expertise that new starters and outsiders cannot possess, leading to a risk-averse and safe business approach
  • Against: Experienced staff, especially management, are the core catalysts of ‘pushback’ and, inevitably, increase change management efforts by multifold
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Debbie Stanford-Kristiansen

Chief Executive Officer
Novo Cinemas

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Yasser Bahaa Eldin

Organization Excellence Expert
Sheikh Saqr Program for Government, United Arab Emirates

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Krishna Kumar

Chief Operating Officer
Commercial Bank of Dubai

4:00 pm - 4:00 pm CLOSE OF CONFERENCE