16 - 18 June, 2019
The Address Hotel - Dubai Mall, Dubai, United Arab Emirates

Conference Day Two :Tuesday 18 June 2019

8:00 am - 8:45 am Registration & Networking

8:45 am - 9:00 am Chairperson Opening Address

Gary Thompson, Consultant at ROKABOAT

Gary Thompson

Consultant
ROKABOAT

THE ROLE OF LEADERSHIP IN SHAPING ORGANISATIONAL CULTURE TO DRIVE OPERATIONAL EXCELLENCE

Interactive Panel Discussion

Whilst the adoption of advanced technology is essential to remain competitive, next generation OPEX models will only result in actionable and valuable results if properly actioned by a person who has been effectively directed by their leader.

This session will demonstrate best practices of an efficient OPEX leader who can build teams excelling in operational excellence and organisation agility.

In this session, we will examine:
  • The essential capabilities of an effective leader in growing value and driving business excellence
  • How to ensure that top leadership support your operational initiatives
  • The importance in cultivating accountable employees

Yasser Bahaa Eldin, Organization Excellence Expert at SHEIKH SAQR PROGRAM FOR GOVERNMENT EXCELLENCE

Yasser Bahaa Eldin

Organization Excellence Expert
SHEIKH SAQR PROGRAM FOR GOVERNMENT EXCELLENCE

Ali Khaled Alhashmi, Senior Vice President and Head of Human Resources & Centre of Excellence Group at UNION NATIONAL BANK

Ali Khaled Alhashmi

Senior Vice President and Head of Human Resources & Centre of Excellence Group
UNION NATIONAL BANK

Randa Kreidieh, Head of Operational Governance at COMMERCIAL BANK INTERNATIONAL

Randa Kreidieh

Head of Operational Governance
COMMERCIAL BANK INTERNATIONAL

Jay Anand, Chief Operating Officer & General Manager at FIVE PALM JUMEIRAH HOTELS AND RESORTS

Jay Anand

Chief Operating Officer & General Manager
FIVE PALM JUMEIRAH HOTELS AND RESORTS

Shikha Gupta, Head of Operational Excellence at AXA INSURANCE GULF

Shikha Gupta

Head of Operational Excellence
AXA INSURANCE GULF

10:00 am - 10:20 am Making It Happen: The Secret To Driving Corporate Culture Change

Have you ever wondered what companies such as Apple do to create a corporate change culture that sticks? Change can occur in an organisation in many ways – strategic, leadership, process and technological. It is crucial for the business to strive and remain competitive. However, turning plans into reality isn’t easy and many companies find implementing change challenging.

This exclusive session demonstrates the importance of setting a standard for change early and how maintaining consistency can help create a more adaptable, innovative workplace.

Key question:What successful implementers of change initiatives do differently from other organisations?

In this session, we will examine:
  • Why corporate culture-change fails and how to succeed
  • Strategic ways leaders influence organisational change
  • Analyse how to sustain a ‘change-culture’ and make it stick
  • Hear case study examples of companies who led their companies through a major culture shift
Ashley Boots, Head of HR Operations and Transformation, Senior Vice President at NOOR BANK

Ashley Boots

Head of HR Operations and Transformation, Senior Vice President
NOOR BANK

BUSINESS PROCESS MANAGEMENT

10:20 am - 10:40 am Optimising & Redefining your Business Processes


Larry Leow, Professional Services Group Manager at Konica Minolta Business Solutions Middle East

Larry Leow

Professional Services Group Manager
Konica Minolta Business Solutions Middle East

CASE STUDY SPOTLIGHT

10:40 am - 11:10 am How a multi billion dollar company designs an effective OPEX-program

International Case Study
Klaas van Asten, Director Business Excellence - Asia Pacific at LEGO Group

Klaas van Asten

Director Business Excellence - Asia Pacific
LEGO Group

11:10 am - 11:40 am Coffee Break And Networking

DRIVE BUSINESS PROCESS EXCELLENCE AND CUSTOMER DELIVERY THROUGH STRATEGIC CONTINUOUS IMPROVEMENT AND TECHNOLOGY INNOVATION

11:30 am - 12:00 pm Utilising Lean Six Sigma In Your Change Management Programme To Achieve End-To-End Process Excellence

Regional Presentation

Lean and Six Sigma can enable companies to drastically improve their profitability. However, 50-70 percent of those who have adopted these initiatives failed to reach their full potential.

This exclusive session will highlight the critical success factors that must be met to ensure the programme is successful.

In this session, we will examine:
  • Using lean and six sigma to achieve process excellence
  • What are the critical success factors needed to ensure the success of a lean six sigma programme
  • Combining lean six sigma, RPA and design thinking to maximise business excellence
Steve Snowdon, Head of Lean at Mashreq Bank, UAE

Steve Snowdon

Head of Lean
Mashreq Bank, UAE

Interactive Panel Discussion

Establishing an effective culture of continuous improvement is challenging for many businesses but with todays’ changing work environment and disrupting continuous improvement efforts, it is even more challenging.

Continuous improvement is critical to the health of the organisation, yet 60% of companies fail to yield the desired results. Why are so many businesses doomed for failure?

Key question: What are the critical components of long term continuous improvement in the age of disruption?

In this session, we will examine:
  • Beyond Tech: Why continuous improvement is a culture and not just a technology
  • Discussing the key principles to develop continuous improvement capabilities across the entire enterprise
  • How to develop leadership behaviours and capabilities that drive a continuous improvement culture
  • Key strategies to deepen accountability and sustain improvement results
Mazin Gadir, Strategy & Organisational Transformation Advisor at DUBAI HEALTH AUTHORITY

Mazin Gadir

Strategy & Organisational Transformation Advisor
DUBAI HEALTH AUTHORITY

Jay Anand, Chief Operating Officer & General Manager at FIVE PALM JUMEIRAH HOTELS AND RESORTS

Jay Anand

Chief Operating Officer & General Manager
FIVE PALM JUMEIRAH HOTELS AND RESORTS

Gaurav Bhandari, Assistant Vice President - Business Planning & Innovation at Damac Group

Gaurav Bhandari

Assistant Vice President - Business Planning & Innovation
Damac Group

Santanu Kumar Pal, Operational & Business Excellence Advisor at ENOC

Santanu Kumar Pal

Operational & Business Excellence Advisor
ENOC

Chintan Shah, Senior Manager – Continuous Improvement at Transguard Group

Chintan Shah

Senior Manager – Continuous Improvement
Transguard Group

12:30 pm - 1:00 pm Source To Pay: Advancing From Pure Cost Optimisation To Value Generation

Regional Case-Study Presentation
Said Amara, Head of Transformation at NOKIA

Said Amara

Head of Transformation
NOKIA

1:00 pm - 2:00 pm Lunch And Networking

MITIGATING RISK AND MEASURING SUCCESS TO MAXIMISE THE VALUE OF YOUR OPEX INVESTMENTS

2:00 pm - 2:30 pm Measuring Your Success: How To Measure The Effectiveness Of Your OPEX Journey

Many organisations recognise the benefits of achieving OPEX but there’s still on-going confusion around measuring the success. If you do not know how to measure OPEX, how can you be sure an OPEX programme is worth investing in? How can you gain internal buy-in?

This exclusive session will demonstrate the importance of measuring your OPEX programme and the best way to determine if your programme is sufficient to build or sustain a competitive edge.

In this session, we will examine:

  • What are the effective KPIs and metrics to leverage for measuring operational excellence?
  • How can you determine the value that has been captured over the past 12 months from driving operational improvements
  • What are the key performance indicators of measuring the performance of your process excellence practice
Yasser Bahaa Eldin, Organization Excellence Expert at SHEIKH SAQR PROGRAM FOR GOVERNMENT EXCELLENCE

Yasser Bahaa Eldin

Organization Excellence Expert
SHEIKH SAQR PROGRAM FOR GOVERNMENT EXCELLENCE

2:30 pm - 3:00 pm Preventing An Operational Nightmare: How Fetchr approached Business Transformation

In this session, we will examine:
·         How Fetchr solves the Middle East addressing issue through technology and OPEX
·         How they manage to scale 3-500% YoY without lowering customer experience
·         How are they utilizing technology to solve problems foreseen in the future
Angad Singh, Global Director of Operations, Programs and Excellence at Fetchr, UAE

Angad Singh

Global Director of Operations, Programs and Excellence
Fetchr, UAE

3:00 pm - 3:10 pm Closing Remarks From Chairperson


THE MIDDLE EAST OPEX AWARDS AND NETWORKING CEREMONY: PRESENTING THE LEADERS IN VALUE TRANSFORMATION

5:00 pm - 5:00 pm End Of Conference