A successful Operational Excellence strategy sustains on the latest change management, business process management, process excellence, lean, six sigma, risk management, and customer experience practices. From designated process expertise to a customer service representative, it is vital for your workforce to align with the business’ vision. However, more often than not, OPEX is considered to be an administrative strategy rather than a company-wide plan. How do you go about getting holistic improvement?
In this session, our visionary speaker addresses these concerns and more:
- The impact of Industry 4.0 on OPEX: How much further will the face of operations change?
- Optimise tech investments: Balance your processes to match tech implementations
- Leveraging change management as a tool to drive internal communication and collaborations
Senior Vice President Business Performance
Virgin Mobile Middle East & Africa