Conference Day One: Tuesday, 20 October 2020

8:30 am - 9:15 am REGISTRATION FOR CONFERENCE DAY ONE

9:15 am - 9:25 am WELCOME ADDRESS

9:25 am - 9:30 am CHAIRPERSON’S DAY ONE OPENING REMARKS

9:30 am - 10:00 am KEYNOTE ADDRESS: Executive View: Establishing A Holistic OPEX Programme

Mats Carrgard - Senior Vice President Business Performance, Virgin Mobile Middle East & Africa
A successful Operational Excellence strategy sustains on the latest change management, business process management, process excellence, lean, six sigma, risk management, and customer experience practices. From designated process expertise to a customer service representative, it is vital for your workforce to align with the business’ vision. However, more often than not, OPEX is considered to be an administrative strategy rather than a company-wide plan. How do you go about getting holistic improvement?

In this session, our visionary speaker addresses these concerns and more:
  • The impact of Industry 4.0 on OPEX: How much further will the face of operations change?
  • Optimise tech investments: Balance your processes to match tech implementations
  • Leveraging change management as a tool to drive internal communication and collaborations
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Mats Carrgard

Senior Vice President Business Performance
Virgin Mobile Middle East & Africa

10:00 am - 10:20 am Effective Leadership: The Secret To Achieving Excellence

Yan Bechet - Country Chief Operating Officer, Commercial Banking, HSBC
Whilst the adoption of technology and efficiency models are the core of every OPEX model, it is safe to say that no strategy propels towards excellence without effective leadership. To remain competitive, businesses turn towards top leadership to build agile teams and support operational initiatives.

This session demonstrates the key abilities of a top notch leader:
  • Determining the critical ingredients needed to effectively lead a business
  • Developing an accountable and motivated workforce
  • Employee engagement: What does “right” look like?
  • Discuss simple yet difficult principles for leaders
  • Avoid ‘upward management’: Symbolising the team’s vision
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Yan Bechet

Country Chief Operating Officer, Commercial Banking
HSBC

With all these talks and stats on digital capabilities, it is important to take a beat and analyse if these changes are adaptable to your existing workforce. While change management is an essential function across businesses today, the more important factor is often ignored: Do we retrain or replace our deployed skillset?

This session hosts key people transformation experts as they discuss:
  • Moving beyond IQ and EQ: Performance review and assessment basedo n DQ (Digital Quotient)
  • Building digital talent: Strategies to reskill and upskill workforce
  • Ensuring your business ‘veterans’ are retrained with every business-wide deployment
  • Managing costs: The cost of retraining the existing workforce vs. replacing key players
  • How do we employ millennials with the same work standards that have been around for decades?
Panellists:

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Ali Nurcan

Senior Vice President - Transformation & Delivery Management
du

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Vikas Anand

Executive Vice President & Group Head of Operations
First Abu Dhabi Bank

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Abdulaziz Alshamsan

Executive Director Customer Experience & Digital Transformation
Ministry of Labor and Social Development, Kingdom of Saudi Arabia

10:50 am - 11:30 am SPEED NETWORKING & COFFEE BREAK

Swap business-cards and break the ice with your fellow participants to start making those valuable connections

STRATEGY DEEP DIVE
Attendees will need to pre-select the Deep Dive sessions they would like to join at 11:30, 12:10 and 12:50. There will be a ten (10) minute transitional break after every round. All conference attendees must pre-register for their Deep Dive session upon registering for the event. Registrations will be on a first-come, first-served basis. If you do not pre-register for your Deep Dives, we will have to assign seating based upon demand and availability.

PEOPLE

11:30 am - 12:00 pm IDG One: Dealing With Change Management
Ashley Boots - Head of HR Operations and Transformation, Senior Vice President, Noor Bank
How to cope with transformation execution challenges & drive your agenda throughout the business, despite pushbacks and lags.

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Ashley Boots

Head of HR Operations and Transformation, Senior Vice President
Noor Bank

PROCESS

11:30 am - 12:00 pm IDG Two: OPEX In A Customer-Intensive Business
Paul McLeod - Chief Operating Officer, Emirates Insurance Company
Customer intensive businesses generally face a dynamic environment with a lot more pressure on ‘performance delivery’. The flipside is that they also extract a lot more data, which can be leveraged to benefit OPEX.

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Paul McLeod

Chief Operating Officer
Emirates Insurance Company

TECH

11:30 am - 12:00 pm IDG Three: Choosing Scalable Digital Solutions – Stop Wasting Funds On ‘Patchwork’
Shikha Gupta - Senior Program Manager - Operational Excellence, AXA Insurance
Currently, no digital solution remains top-of-the-line for very long. With the ever-changing market landscape and customer expectations, how do you avoid ‘patchwork’ to boost your existing systems? Is it necessary to replace your entire tech system or can we plan for scalable and agile solutions in the first place, even if it may be pricier?

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Shikha Gupta

Senior Program Manager - Operational Excellence
AXA Insurance

12:00 pm - 12:10 pm 10-Minute Transition Break

PEOPLE

12:10 pm - 12:40 pm IDG Four: Breaking Silos - Is It Hard To Get The Big Picture Cascaded To Your Teams?
Krishna Kumar - Chief Operating Officer, Commercial Bank of Dubai
Be it a large scale MNC or an SME, the biggest concern remains cascading of information. What are the simple ways an OPEX leader can ensure the entire floor is aware of everyday activities and business decisions?

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Krishna Kumar

Chief Operating Officer
Commercial Bank of Dubai

PROCESS

12:10 pm - 12:40 pm IDG Five: Ways You Are Unintentionally Thwarting Your Business Process Management Cycle

TECH

12:10 pm - 12:40 pm IDG Six: Why Is AI The Next Natural Step For RPA To Create Exponential Business Value
Sridhar Iyer - Head of Mashreq Neo (Digital Bank) and Retail Liability Products, Mashreq Bank
Combining RPA with AI will open the door to capabilities such as image and pattern recognition, natural language voice integration and the ability to make sense of unstructured data. While this may seem too complicated for your current operations, how can we prepare for what will be a market norm in the coming years?

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Sridhar Iyer

Head of Mashreq Neo (Digital Bank) and Retail Liability Products
Mashreq Bank

12:40 pm - 12:50 pm 10-Minute Transition Break

PEOPLE

12:50 pm - 1:20 pm IDG Seven: Developing Problem-Solving Capabilities: Shift Towards A Proactive Culture
Debbie Stanford-Kristiansen - Chief Executive Officer, Novo Cinemas
It is said that sharp employees with ownership and problem solving capabilities are the only thing that can sustain a business. While hiring the right workforce is key, what are you, as a business, doing to cultivate this problem-solving culture? Do your employees have the freedom and training required to innovate your processes?

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Debbie Stanford-Kristiansen

Chief Executive Officer
Novo Cinemas

PROCESS

12:50 pm - 1:20 pm IDG Eight: Expending Company Resources On Inefficient Processes
Yan Bechet - Country Chief Operating Officer, Commercial Banking, HSBC
How do we weed out the inefficient processes that not only cost us but also waste employee productivity and time?

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Yan Bechet

Country Chief Operating Officer, Commercial Banking
HSBC

TECH

12:50 pm - 1:20 pm IDG 9: Updating Business Models And Security Measures In The Ever-Changing Tech Landscape
Noman Rasheed - Chief Information & Operations Officer, Noor Bank
With constant updates on IT systems and tech solutions, comes an update in the company’s cyber security and internal controls strategy as well. Join this session to recognise how you can stay ahead of the curve.

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Noman Rasheed

Chief Information & Operations Officer
Noor Bank

1:20 pm - 2:20 pm LUNCH AND NETWORKING

2:20 pm - 2:50 pm Expert Outlook: Talent Management

Debbie Stanford-Kristiansen - Chief Executive Officer, Novo Cinemas
Ever wondered if your workforce can compete with global successes, such as Amazon? Moreover, have you ever considered whether your management and workplace culture allow the same opportunities as these global giants? Top-level management deals with business decisions on practically on hourly basis, a huge contribution to which is a company’s productivity. However, while constantly stressing on productivity, response times, and ROI, do we forget the importance of a balanced and motivated workforce? Do we concentrate on numbers more than employee engagement and training?

Join this session as top executives divulge their secrets on talent management:
  • Determining and retaining the apt workforce for you. Are you missing out on suitable talent because of archaic, ignored processes?
  • Should strategies drive workplace culture or vice-versa?
  • Do your strategies fail because people do not realise it is a part of their job to support, regardless of their seniority level?
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Debbie Stanford-Kristiansen

Chief Executive Officer
Novo Cinemas

2:50 pm - 3:10 pm Continuous Improvement: Sustaining A Continuous Improvement Mindset In Everyday Business

Damian Ellacott - Vice President - Airport Operations Control Centre, Dubai Airports & Former Red Arrows
Join this session to understand the various facets of continuous improvement and how simply establishing the mindset can help businesses realign strategies and objectives, deliver positive result year-on-year, and update your revenue landscape.

  • Remain a step ahead: Turning continuous improvement into a competitive advantage
  • Keeping your ‘smart strategies’ updated
  • Look beyond the big fish: Learning to look at the smaller day-to-day activities to create a comprehensive improvement plan
  • Reporting the intangible value of continuous improvement efforts to top stakeholders
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Damian Ellacott

Vice President - Airport Operations Control Centre
Dubai Airports & Former Red Arrows

3:10 pm - 3:50 pm EXECUTIVE DEBATE: Are Nationalisation Schemes Value-Adding For Businesses?

Ahmed Alrefaei - Chief Operating Officer, Al Masraf
  • For: Nationalisation schemes provide direct access to a diversified pool of talent
  • Against: Nationalisation schemes provide guaranteed job opportunities to a sector of the workforce, often leading to lethargic and redundant employees
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Ahmed Alrefaei

Chief Operating Officer
Al Masraf

3:50 pm - 4:00 pm CLOSING REMARKS FROM CHAIRPERSON

4:00 pm - 5:00 pm THE MIDDLE EAST OPEX AWARDS AND NETWORKING CEREMONY

Gain recognition at the OPEX Middle East Awards where we recognise the most innovative and creative leaders in the industry!

The OPEX Week Middle East Awards honours, recognises and promotes individuals and teams who have made a commitment to driving superior operational excellence and business transformation initiatives. The awards will be a perfect opportunity to gain recognition for your contributions, achievements and innovations. It will also provide an ideal setting to benchmark against the best-in-industry.

5:00 pm - 5:00 pm CLOSE OF CONFERENCE DAY ONE