19 - 21 April, 2020 | Dubai, United Arab Emirates

Conference Day One: Monday, 17 September 2018

8:00 am - 8:30 am Registration and coffee

9:10 am - 9:20 am Chairman’s welcome

9:20 am - 9:50 am The Google approach: Implementing technology to deliver maximum ROI in a rapidly evolving business environment

  • Understand how to create engagement with cross-functional teams with different incentive mechanisms
  • Developing strategic relationships with clients to drive business performance
  • Re-evaluating sales skills in the light of product roadmap being impacted by constant technological innovations
  • Successfully setting up actionable KPIs to deliver ROI on OPEX initiatives

Achieving operational excellence in today’s tech-disruptive landscape

9:50 am - 10:20 am Regional spotlight: Getting OPEX right!

How Etihad utilised operational excellence frameworks that triggered global fame in energy efficiency

10:20 am - 10:50 am C-suite panel: Continuous improvement, strategy alignment and process automation as pillars of operational excellence in a 4.0 era

  • Getting OPEX right from ideation to execution of organisational strategy
  • Discussing is the main challenge in operational excellence in today’s digital transformation era
  • Defining the future of OPEX and establishing parametres
  • Getting buy-in across the organisation

10:50 am - 11:10 am Speed networking: Swap business cards with your fellow attendees!

11:10 am - 11:30 am Informal discussions and coffee break

Adopting an agile operational framework: Exclusive international perspective

11:30 am - 12:00 pm Global case study: Lean in operations – A way of life and not rocket science

OPEX meets technology and innovation

12:00 pm - 12:30 pm Case study: Re-engineering existing businesses processes with technology for efficiency

Steve Snowdon - Head of Lean, Mashreq Bank, UAE
  • Exclusive insight into how Mashreq is combining lean with agile and robotics to drive greater efficiency
  • Implementing agile techniques for process improvement in tightened regulatory environment

Steve Snowdon

Head of Lean
Mashreq Bank, UAE

Combining enterprise business transformation with OPEX strategy

12:30 pm - 1:15 pm Interact with experts and peers!

OPEX 4.0 nook mentoring sessions

Get an exclusive an opportunity to interact with experts on critical challenges facing your OPEX journey.


12:30 pm - 1:15 pm Pushing Process Automation to the Edge of the Enterprise


12:30 pm - 1:15 pm Ranked no.1 startup in the Middle East, Fetchr’s Director of business excellence will share how aligning technology, process and people can drive business excellence


12:30 pm - 1:15 pm How do you measure performance and ROI? In this 1-1 session Sameer Rane from Google will explain how you can benchmark and create actionable KPIs

1:15 pm - 2:15 pm Lunch and networking break

2:15 pm - 3:00 pm RPA master class!

Steve Snowdon - Head of Lean, Mashreq Bank, UAE
  • Should your organisation adopt RPA to aid its OPEX journey?
  • How does RPA affect processes in an organisation?
  • What parts of existing process are ready for automation

Steve Snowdon

Head of Lean
Mashreq Bank, UAE

3:00 pm - 3:30 pm Keynote: Business transformations with innovative mindset across the enterprise to stay relevant

In 2017, the Crown Prince of Dubai and Chairman of Dubai Executive Council issued the Executive Council Resolution No. (48), the Dubai Government Services Costing Manual. The Resolution seeks to provide smart systems to optimise cost across government agencies. Hear from the lead author of the costing manual on how the initiative has transformed government agencies including how business transformation often requires outlining a company wide enterprise strategy and team alignment to drive performance.

3:30 pm - 3:40 pm Chairman’s recap and closing remarks