Michael is a native of Tampa, FL. He is a father of 3 children, and a proud member of Phi Beta Sigma Fraternity, Inc. since 2011. With a focus in service, he has been on the board of the Tampa Heights Jr. Civic Association for the past 7 years working to assist in the development of youth in need within the East Tampa area.
Michael Dove is a member of the PSCU Member Experience organization and leads our Center of Process Excellence team. This team consists of Lean Six Sigma Master Black Belts & the Black Belt Process Engineering team, our Business Transformation Program Managers, and Robotic Process Automation Center of Process Excellence, all supported by our Senior Business Analytics lead who manages our enterprise measurement program.
He has been at PSCU since 2013, working 23 years with Bank of America prior to that. He is a Certified Six Sigma Master Black Belt, Certified Scrum Master, certified ADKAR Change Manager & International Coaching Federation Associate Certified Coach. After four years in the role as VP of CPE, Michael and his staff of Master Black Belts & Black Belts have trained over 700+ employees with 200+ of them gaining their certification in Yellow Belt, Lean Specialist or Green Belt, as well as have produced over $1.2MM of financial value in improvement projects annually.
He is a regular speaker at OPEX Financial Services conferences, including this year’s most recent virtual conference.
He is also very active in PSCU’s Diversity Equity and Inclusion initiative. He is the eastern regional leadership sponsor for PSCU’s Sankofa business resource group, which provides mentoring and access to people of color within the organization. He is also a member of the African American Credit Union coalition.
He received a Bachelor’s degree in Business Management from the University of Phoenix and Master’s degree in Adult Education from the University of South Florida.