Norman Pipitone is a Lean Six Sigma Master Black Belt Certified, with 15+ years in management consulting, he is a proactive, motivated, enthusiastic, ambitious with excellent personal, professional, international and multicultural skills who in the past led Lean Programmes and initiatives in over 25 countries across 4 continents.
Currently Head of Lean Programme for Cathay Pacific, reporting to the CFO, he is responsible to define and drive the Cathay Pacific group Lean strategy, reduce waste across processes supporting the Global Process Transformation ensuring an excellent customer experience by leading continuous improvement projects and culture change initiatives. The projects approach can include several methodologies like traditional Lean, Six Sigma, RPA (Robotics Process Automation).
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