03 - 04 December, 2019
London

Agenda Day 2

7:30 am - 8:30 am WELLNESS MORNING: Yoga + (Healthy) Breakfast Briefing

8:00 am - 8:30 am Registration and Coffee

8:30 am - 8:40 am Opening Remarks From The Chair

8:40 am - 9:10 am OPENING CASE STUDY: Teach A Man To Fish And You Will Feed Him For A Lifetime: The Lean Academy At Cathay Pacific

9:10 am - 9:40 am Using Data Insights And Analytics To Create More Customer-Centric Processes

9:45 am - 10:15 am One-to-One Business Meetings & Networking

10:20 am - 10:50 am One -to-One Business Meetings & Networking

10:20 am - 10:50 am THINK TANK: Simplifying Processes With No-Code Applications To Become A digitally Integrated Organisation

10:55 am - 11:25 am CASE STUDY: Back To Basics - Reforming Your Processes From The Ground-Up To Deliver Cost Savings

11:25 am - 11:55 am Creating A Digital Workforce With RPA And Automation To Manage And Scale Business Processes

12:00 pm - 12:30 pm One-to-One Business Meetings & Networking

12:00 pm - 12:30 pm THINK TANK: Paving The Road To Commitment

12:35 pm - 1:35 pm Interactive Networking Lunch

1:30 pm - 2:00 pm One-to-One Business Meetings & Networking

1:30 pm - 2:00 pm THINK TANK: Evaluating Workforce Mindset As An Inhibitor Of Continuous Improvement

2:05 pm - 2:50 pm CASE STUDY + CHALLENGE: Integrating Cultural Dimensions When Deploying OPEX Standards

2:55 pm - 3:25 pm One-to-One Business Meetings & Networking

2:55 pm - 3:25 pm Using Performance Development And Evaluation To Align Your KPIs With Your Operational Excellence Strategy

3:30 pm - 4:00 pm One-to-One Business Meetings & Networking

4:05 pm - 4:35 pm One-to-One Business Meetings & Networking

4:05 pm - 4:35 pm THINK TANK: Creating A Global Pathway For Operational Excellence To Create Aligned Outcomes

4:40 pm - 5:25 pm PANEL: Building A Culture Of Operational Excellence Within The Organisation To Shift Workforce Mind-Set

Process

5:25 pm - 5:55 pm PANEL: Optimising Cross-Functional, End-To-End Processes In Line With Customers' Expectations To Deliver Exceptional Customer Value

Process

5:55 pm - 6:25 pm CASE STUDY: The Gerresheimer Progression Journey - The Who, What And Why Of Process Improvement

Technology

5:25 pm - 5:55 pm CASE STUDY: How Do We Convince The Relevant Stakeholders To Embrace Technical Change

Technology

5:55 pm - 6:25 pm CASE STUDY: Continuous Improvement And Automation In Group Finance At Zurich Insurance Company

6:25 pm - 7:15 pm Exploring The Costs And Benefits Of RPA To Determine Where It Fits Within Your Strategy

4:25 pm - 5:15 pm Enabling Transformation Through Changing HOW We Work To Deliver WHAT We Do Using Collaborative User Lead Design And Design Thinking Approaches

4:25 pm - 5:15 pm Using AI To Create Smoother Processes And Provide An Improved Customer Experience

7:15 pm - 7:20 pm Closing Remarks From The Chair

7:20 pm - 8:50 pm Christmas Drinks Reception