03 - 04 December, 2019
London

Agenda Day 2

7:30 am - 8:30 am WELLNESS MORNING: Yoga + (Healthy) Breakfast Briefing

8:00 am - 8:30 am Registration and Coffee

8:30 am - 8:40 am Opening Remarks From The Chair

8:40 am - 9:10 am OPENING CASE STUDY: Teach A Man To Fish And You Will Feed Him For A Lifetime: The Lean Academy At Cathay Pacific

Norman Pipitone, Head of Lean Programme at Cathay Pacific Airways

Norman Pipitone

Head of Lean Programme
Cathay Pacific Airways

9:10 am - 9:40 am Using Data Insights And Analytics To Create More Customer-Centric Processes

9:45 am - 10:15 am One-to-One Business Meetings & Networking

10:20 am - 10:50 am One -to-One Business Meetings & Networking

10:20 am - 10:50 am THINK TANK: Simplifying Processes With No-Code Applications To Become A digitally Integrated Organisation

10:55 am - 11:25 am CASE STUDY: Back To Basics - Reforming Your Processes From The Ground-Up To Deliver Cost Savings

Brent Wong, Global Operations Director at Belden

Brent Wong

Global Operations Director
Belden

11:25 am - 11:55 am Creating A Digital Workforce With RPA And Automation To Manage And Scale Business Processes

12:00 pm - 12:30 pm One-to-One Business Meetings & Networking

12:00 pm - 12:30 pm THINK TANK: Paving The Road To Commitment

Ronni Poulsen, Chief Expert at Nordea

Ronni Poulsen

Chief Expert
Nordea

12:35 pm - 1:35 pm Interactive Networking Lunch

1:30 pm - 2:00 pm One-to-One Business Meetings & Networking

1:30 pm - 2:00 pm THINK TANK: Evaluating Workforce Mindset As An Inhibitor Of Continuous Improvement

2:05 pm - 2:50 pm CASE STUDY + CHALLENGE: Integrating Cultural Dimensions When Deploying OPEX Standards

Carine Vinardi, Global Head of Lean & Brilliant Factory at GE Renewable Energy

Carine Vinardi

Global Head of Lean & Brilliant Factory
GE Renewable Energy

2:55 pm - 3:25 pm One-to-One Business Meetings & Networking

2:55 pm - 3:25 pm Using Performance Development And Evaluation To Align Your KPIs With Your Operational Excellence Strategy

3:30 pm - 4:00 pm One-to-One Business Meetings & Networking

4:05 pm - 4:35 pm One-to-One Business Meetings & Networking

4:05 pm - 4:35 pm THINK TANK: Creating A Global Pathway For Operational Excellence To Create Aligned Outcomes

Paul Nestor, Global Head of Continuous Improvement at DAMCO

Paul Nestor

Global Head of Continuous Improvement
DAMCO

Ashutosh Pandey, Global Head of Strategic Quality Transformation at Nokia

Ashutosh Pandey

Global Head of Strategic Quality Transformation
Nokia

Ronni Poulsen, Chief Expert at Nordea

Ronni Poulsen

Chief Expert
Nordea

Brian Barrett, Head of Lean and Agile at Just

Brian Barrett

Head of Lean and Agile
Just

Graham Roberts, Transformation Portfolio Director (Operational Excellence) at HM Passport Office and UK Visas and Immigration

Graham Roberts

Transformation Portfolio Director (Operational Excellence)
HM Passport Office and UK Visas and Immigration

Process

5:25 pm - 5:55 pm PANEL: Optimising Cross-Functional, End-To-End Processes In Line With Customers' Expectations To Deliver Exceptional Customer Value

Process

5:55 pm - 6:25 pm CASE STUDY: The Gerresheimer Progression Journey - The Who, What And Why Of Process Improvement
Katja Schnitzler, Group Director Business Excellence & Continuous Improvement at Gerresheimer

Katja Schnitzler

Group Director Business Excellence & Continuous Improvement
Gerresheimer

Technology

5:25 pm - 5:55 pm CASE STUDY: How Do We Convince The Relevant Stakeholders To Embrace Technical Change
Jon Eklöf, Director Innovation and Digital Transformation at GKN Aerospace

Jon Eklöf

Director Innovation and Digital Transformation
GKN Aerospace

Technology

5:55 pm - 6:25 pm CASE STUDY: Continuous Improvement And Automation In Group Finance At Zurich Insurance Company
Richard Fenwick, Head of ZurichLean & Automation for Finance at Zurich

Richard Fenwick

Head of ZurichLean & Automation for Finance
Zurich

6:25 pm - 7:15 pm Exploring The Costs And Benefits Of RPA To Determine Where It Fits Within Your Strategy

4:25 pm - 5:15 pm Enabling Transformation Through Changing HOW We Work To Deliver WHAT We Do Using Collaborative User Lead Design And Design Thinking Approaches

Tammy Watchorn, Head of Innovation at NHS Scotland

Tammy Watchorn

Head of Innovation
NHS Scotland

4:25 pm - 5:15 pm Using AI To Create Smoother Processes And Provide An Improved Customer Experience

7:15 pm - 7:20 pm Closing Remarks From The Chair

7:20 pm - 8:50 pm Christmas Drinks Reception