Pre-Conference Masterclass – Monday, 20 April 2020

Masterclass A

9:00 am - 4:00 pm Masterclass A: Developing a Digital Transformation Roadmap for Intelligent Business Operations

Vivek Veeraraghavan - Vice President APAC - Process Optimisation, Northern Trust
Process Reengineering is the fundamental to bring about major improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. With new technology in Robotic Process Automation (RPA) and Intelligent Automation aiding process reengineering, organisation can achieve even greater process excellence.
High Level Workshop Objectives:
·         Highlight opportunity for simultaneous cost, quality and time improvement
·         Illustrate and experience key world class operating principles
·         Usage of key lean tenets for breakthrough process improvement
·         Build a successful roadmap for Digital Transformation
·         Evaluation of right digital transformation opportunities for long term sustenance
·         Do’s and Don'ts to be considered during deployment
·         Enable participants to generate high quality ideas
·         Build a mindset towards culture of continuous improvement


Vivek Veeraraghavan

Vice President APAC - Process Optimisation
Northern Trust