Post-Conference Masterclass –Thursday, 23 April 2020


9:00 am - 4:00 pm Masterclass: Modernising Lean Six Sigma with Design Thinking

Tim Wieringa - Director, Hive17 Consulting
Pascal Gerard D. - COO Customer Experience & Quality, Nokia
The practice of lean six sigma has been popular for several decades. The practice of design thinking can improve the lean processes to make employees more effective and products better for customers.
There are many factors that contribute to the success of design thinking combining with lean six sigma practices.

Design Thinking follows a similar iterative process. The most widely adopted model from Stanford School,  Design Thinking comprises of five stages – Empathise, Define, Ideate, Prototype, and Test. Six Sigma was oriented towards ensuring process consistency and reducing waste, whereas Design Thinking started as a product innovation method. Over time, these processes have evolved into general practices of improvement, beyond processes and product, respectively.

Many of their core elements overlap, or are assisted by teams that change their processes to accommodate both ideas. This Masterclass will cover:

•Understanding how the creative nature of design thinking supports the data-centric and logical mindedness of lean six sigma
•Exploring digital process automation (DPA) improve processes by building custom apps that can orchestrate the flow of work 
•Identifying your key challenges and exploring potential solutions
•Taking steps to embrace culture change to build Human-Centered Design capability within Lean Six Sigma tradition


Tim Wieringa

Hive17 Consulting


Pascal Gerard D.

COO Customer Experience & Quality