Main Conference Day 2 – Thursday, 10 September 2020

Driving Operational Excellence in The New Normal

10:00 am - 5:05 pm Welcome & Housekeeping Address

10:05 am - 10:10 am Opening Remarks from Chairperson

10:10 am - 1:40 pm Post-COVID OPEX in Driving Business Transformation to Achieve Agility, Sustainability and Continuity

Klaas van Asten - Director Business Excellence - Asia Pacific, LEGO Group

Technology has drastically changed and brought forth enablement to business operations making Lean Six Sigma outdated. The emergence of hybrid models now serve a greater purpose towards business excellence. In this disruptive digital era, it is crucial for businesses to be agile to stay ahead.

·        Exploring the new role of OPEX leaders in driving business in the new digital age.

·        Reimagining your business model and business processes

·        Mapping your business transformation journey considering Human Centric Process Design, Re-Invented OPEX Models and Value-Based Transformation


Klaas van Asten

Director Business Excellence - Asia Pacific
LEGO Group

10:10 am - 10:40 am Thought Leadership

·        Considering crucial factors and partners in your transformation roadmap to ensure high probability of success in your journey towards business excellence

·        Building a strong foundation of People, Data, Process and Technology for a sustainable and agile business capable of handling crisis

·        Exploring the relevant hybrid models that suits your business operation to ensuring business excellence & resilience


Pascal Gerard D.

COO Customer Experience & Quality


Simon Lee

Regional Chief Operating Officer
AXA Partners Asia


Mahantesh Patil

Chief-Digital and Agile Transformation Office


William Chai

Chief Operating Officer
BMW Tunas

11:50 am - 12:05 pm Thought Leadership

12:30 pm - 1:00 pm Achieving Enterprise Process Excellence in Midst of Crisis Through Pfizer’s lean manufacturing program IMEx (Integrated Manufacturing Excellence)

Rajnish Narula - Director Business Excellence, Pfizer

•Learning how to drive OPEX into the new frontier of business transformation and support the vision of SMART Logistics

•Exploring modern OPEX by looking into cutting edge technologies and thought leadership on the digital future of logistics

•Crafting data into tools to forecast and optimize our day-to-day job 


Rajnish Narula

Director Business Excellence

1:00 pm - 1:30 pm End of Main Conference Day Two