15 - 18 April, 2019
Novotel Singapore on Stevens, Singapore

Conference Day Two

8:00 am - 8:45 am Registration & Coffee & Tea

9:00 am - 9:10 am Chairman’s Opening Remarks

9:15 am - 9:50 am Building a Culture of Excellence: How to Lead and Drive Continuous Improvement and Innovation in Your Organisation

Pascal Gerard Daniel - Chief Operating Officer, Customer Quality - Asia Pacific & Japan, Nokia
·         How do you get the best from your employees and ensure a continuous improvement and innovative mindset?
·         Encouraging and enabling strategic thinking at all levels of the organization
·         Empowering employees to make positive changes within the organisation
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Pascal Gerard Daniel

Chief Operating Officer, Customer Quality - Asia Pacific & Japan
Nokia

9:50 am - 10:25 am Driving Cross-Silo Value Creation with People Excellence - Two Case Studies

Tim Wieringa - Transformation Manager for Innovation & Collaboration, Huntsman

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Tim Wieringa

Transformation Manager for Innovation & Collaboration
Huntsman

10:25 am - 11:10 am Morning Refreshment Break

11:10 am - 11:45 am Achieving Operational Efficiencies with Robotic Process Automation

Selveen Muniandy - Head, Robotics Process Automation CoE, RHB Banking Group
·         Streamlining productivity lead times by digitising data entry and verification
·         Ensuring internal capability to process digitised information
·         Improving market competitiveness by providing quicker customer on-boarding system
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Selveen Muniandy

Head, Robotics Process Automation CoE
RHB Banking Group

11:45 am - 12:20 pm Employee Journey Mapping and Intrinsic Process Improvement to Increase Customer Satisfaction and Value

Chor Weng Choo - Director, Group Cetnre of Operational Excellence, SingTel
  • Translating employee pain points and performance monitor into process re-engineering
  • Re-designing current employee engagement to set new goals/KPIs
  • Unifying OPEX Challenges across multiple functional teams to align across the employee journey 

Chor Weng Choo

Director, Group Cetnre of Operational Excellence
SingTel

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Nelson Moreno Diaz

Regional Operations, Associate Director (PMO, Supply Chain & Operational Excellence)
Zalora Group

12:55 pm - 2:00 pm Networking Lunch

Networking & Lunch Roundtable Discussion [2 Rotations @ 40 Minutes Each] Structured to xxxx – include description

2:00 pm - 3:20 pm Synthesizing Front and Back Office Operations to Optimise Service Delivery

Nelson Moreno Diaz - Regional Operations, Associate Director (PMO, Supply Chain & Operational Excellence), Zalora Group
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Nelson Moreno Diaz

Regional Operations, Associate Director (PMO, Supply Chain & Operational Excellence)
Zalora Group

2:00 pm - 3:20 pm Building and Managing Your Digital Workforce

Tim Wieringa - Transformation Manager for Innovation & Collaboration, Huntsman

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Tim Wieringa

Transformation Manager for Innovation & Collaboration
Huntsman

2:00 pm - 3:30 pm Embedding Agility & Customer Centricity to Drive Business Excellence

Wilvan Wee - Continuous Improvement Leader, Syngenta

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Wilvan Wee

Continuous Improvement Leader
Syngenta

3:30 pm - 4:00 pm Networking & Afternoon Refreshments

Structured to maximise interaction and in-depth focus on a topical subject matter, attendees will have the opportunity to participate in two roundtable sessions of their choice, which has close relevance to their area of expertise and / or scope of responsibility.

4:00 pm - 4:35 pm Chatbot-Empowered Operational Excellence in Warehouse Analytics

Yohanes Paulus Bisma - Supply Chain & Logistics: Systems Automation and Digitisation Solution Engineer, NatSteel

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Yohanes Paulus Bisma

Supply Chain & Logistics: Systems Automation and Digitisation Solution Engineer
NatSteel

4:35 pm - 5:10 pm Case Study: Driving Cultural Transformation – War on Waste (WOW) program

Azman Shah Mohamed Noor - Vice President, Head of Operational Excellence, Sime Darby Berhad

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Azman Shah Mohamed Noor

Vice President, Head of Operational Excellence
Sime Darby Berhad

5:10 pm - 5:20 pm Chairman’s Closing Remarks & End of Summit