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What does Operational Excellence look like in a post Covid world?
Join us October 19-22 to find out.

The need for operational excellence has never been greater. As your business steps into the post-coronavirus future, it faces rising costs, risk and complexity, making operational excellence no longer an option – but a mandate.
So the timing for Operational Excellence Week Canada – ONLINE could not be better. With over 2000 operations leaders expected to attend, this year’s program features over 30 speakers that will show you how to eliminate inefficiencies in your operations, accelerate digital transformation and build a sustainable culture of operational excellence.

Learn from over 30 world class companies that have successfully executed on strategy and delivered substantial improvements in operational performance. Learn how to:
  • Drive Operational Excellence to the frontline
  • Improve agility and streamline operations with RPA
  • Build a culture of OE and improve quality, reliability, customer experience - and profitability
  • Identify the strategic value levers and performance improvement opportunities in your company - and set targets for change
  • Accelerate your digital strategy and the action plan to make it happen
  • Dramatically improve control over your back office and operational processes
  • Combine Lean methodologies with design thinking, agile and analytics
  • Harness big data, analytics and AI to fundamentally transform operational efficiency
  • Guide employees towards repeatable, optimized behaviour and habits
  • Create the conditions for enterprise business transformation

5 Reasons to Attend

Hear how Canadian corporations are responding to Covid-19

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations 

Free to attend for in house industry practicioners


9:30 ET 
PANEL DISCUSSION: Building Resilience: Operational Excellence and Transformation in a Time of Change
Sharif Barakzai, Director, Business Process Improvement, Loblaws 
Elizabeth Dare, Director, Strategic Business Improvement, Johnson & Johnson
Abhinav Suri, Head, Wealth Process Excellence, TD
Kim George, National Manager, Enterprise Business Solutions & Information Services, Toyota Canada
Betty ParstonVice President, NAM Lean Office, Schneider Electric
Panel Moderator: Nathalie Pougno, Director of Digital Transformation, Ricoh Canada

10:15 ET 
The Digital Workplace: Achieving Unprecedented Levels of Operational Excellence

11:00 ET 
The Connected Worker: Keeping Your Remote Workforce Safe, Mobile and Efficient

11:45 ET 
Continuous Improvement From the Ground Up
Les Cyfko, Director of Continuous Improvement & Engineering, PepsiCo


8:30 ET 
How Sobeys is Building a Culture of Continuous Improvement
Natashia Dunham, Director, Finance Shared Services, Sobeys 

9:15 ET 
PANEL DISCUSSION: Process Mining: Your new Superpower Providing Direct Visibility Into Your Business Processes
Frederic Brosseau, President and Founder, Akuting
Biju Misra,  Director, Operations- Corporate Business Services & Automation CoE, Enbridge
Leanne Van Zwieten, AVP, Continuous Improvement, Manulife
Rudina Holmqvist, Business Consultant, Telus

10:00 ET
Analytics & Operational Excellence: Cracking the Code on Digital and Analytics Execution

10:45 ET 
Panel Discussion: Accelerating Digital Transformation in Chaos 
Franz Gangl, Director of Professional Services and Principal Consultant for Digital Transformation, Ricoh

11:30 ET
Unlocking Human Potential: Setting up a Successful RPA Program

12:15 ET 
PANEL DISCUSSION: Lean Transformation: Enabling Efficiency in Times of High Uncertainty
Kentia Dazulma, Director, Data & Analytics and Information Management, Transport Canada 
Lori Warren-Williams, Senior Director, Sales Process Excellence, ADP 
Les Cyfko, Director, Engineering & Continuous Improvement, PepsiCo
Rajeev Pydi, Head of Process Optimization, Kellogg Canada 


8:30 ET 
PANEL DISCUSSION: Digitalization: Achieving Unprecedented Levels of Operational Excellence
Kim George, National Manager, Enterprise Business Solutions & Information Services, Toyota Canada
Matthew Vaccari, Director, Operational Excellence, Canada Life
Amar Narain, CIO & Vice President, Information Technology, Pizza Pizza 
Uma Gopinath, Head of Technology & Innovation, Lush Fresh Handmade Cosmetics

9:15 ET 
 Transforming With Your Customer: The Evolution of An Operational Excellence Partnership
Franz Gangl, Director of Professional Services and Principal Consultant for Digital Transformation, Ricoh
Ryan Beckwith, National Process Automation Consultant, Ricoh

10:00 ET
First Contact Response: Transforming the Customer Experience 

10:45 ET 
Business Transformation: Experiencing Moneris in a Digital Way
Allan Measor, Vice President, Business Transformation Office and Customer Enablement, Moneris 

11:30 ET
Switching to Remote Workforce, Leveraging Saas EDM Solution
Erick Quiroz, Senior Account Executive, Accruent

12:15 ET 
Efficiencies in Shared Services Through Building a Talent Pool Resource System and Common Resources
Krish Gupta, Senior Vice President & CFO, CRH Canada 


8:30 ET 
Growth Driven Transformation: Turning Transformation Strategy Into Action

9:15 ET 
Accelerating Your Digital Strategy - and the Action Plan to Make it Happen

10:00 ET
Empowering Employees for Lasting Change
Anu Pujji, Principal, Operational Excellence, Amazon

10:45 ET 
Advanced Analytics: Using Your Data in Ways it has Never Been Used Before

11:30 ET
PANEL DISCUSSION: “Culture Eats Strategy for Breakfast”: Key Levers for Evolving Your Company Culture
Barb Callander, Vice President, Operational Excellence & Learning, Maple Leaf Foods
Anu Pujji, Principal, Operational Excellence, Amazon 
Sachin Ahuja, Senior Program Manager, Telus
Beth O’Connor, Director, Operational Excellence & Execution, Visa
Julia Mauer, Director HRBP, Global Growth, McCain Foods

12:15 ET 
Driving OE to the Frontline: Sustainable Transformation from the Bottom Up
Julie Thyne, Global Continuous Improvement Lead, Dow Inc

logo image logo image logo image logo image logo image logo image logo image logo image

    Managers, Directors, VPs of: 
    • Operations
    • Operational Excellence
    • Project Mgmt/ PMO
    • Lean
    • Process/ Business Improvement
    • Transformation
    • Quality
    • Continuous Improvement
    • Digital Transformation
    • Innovation
    • Data & Analytics
    • Manufacturing
    • Process Engineering
    • Automation
    • RPA, AI & ML
    • Enterprise services
    • Information technology
    • Change management
    • Customer Experience

Process Excellence Network Online Events | How it works 


Step 1: Register 
Click on any of the register buttons on this page. Enter your information and secure your place


Step 2: Confirmation email
This will be dispatched upon registration and will contain login information


Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues


Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers


How do I join the online conference?

Register by clicking on the button below and you will automatically receive a confirmation email. One week before the event, your login will be emailed to you with calendar invites to all the sessions and the final agenda for the event

How much does it cost to attend?

The event is completely free to attend for In House Industry Practitioners. If you are a vendor, solution provider or consultant, there is a small fee to attend the event.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the presentations post-event?

All presentations will be available after the conference via the on-demand recording link which will be sent to your inbox.  


For more information on how we are uniquely placed to help you shape and deliver your message to a targeted audience, contact us now!

Leslie Allen

Managing Director