Suda Nathan

Head of Experience Design National Disability Insurance Scheme

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

11:30 AM How Can You Ensure the Highest Level of Success for Your Operational Excellence Program?

  • What are the driving forces behind Operational Excellence in Australia?
  • What key factors could potentially stop the successful implementation of OPEX?
  • How can you prepare your staff for business transformations? 
  • How can you ensure the highest level of success for your program?
  • What are the biggest risk factors associated with OPEX? 
  • How can you overcome them?

3:30 PM Improving Participant Experience through Lean, Human Centred Design & Agile Principles

This case study will focus on the National Disability Insurance Scheme, a world first disruptive insurance scheme for people with disabilities with a focus on employment. Key discussion points include:

  • Overcoming challenges that can face the public sector such as political and social expectations and lack of similar initiatives to benchmark with
  • Leveraging lean design principles in solving customer problems
  • Omni channel: how integrating multiple channels, and paying attention to the needs of each channel can be a useful tool for operational excellence

Check out the incredible speaker line-up to see who will be joining Suda.

Download The Latest Agenda