This case study will focus on the National Disability Insurance Scheme, a world first disruptive insurance scheme for people with disabilities with a focus on employment. Key discussion points include:
Overcoming challenges that can face the public sector such as political and social expectations and lack of similar initiatives to benchmark with
Leveraging lean design principles in solving customer problems
Omni channel: how integrating multiple channels, and paying attention to the needs of each channel can be a useful tool for operational excellence
Check out the incredible speaker line-up to see who will be joining Suda.