OPEX Western Australia 2019
25 - 27 November, 2019 | Novotel Perth Langley
Suda Nathan
Head of Experience Design National Disability Insurance SchemeConference Day Two: Wednesday, 27th November 2019
11:30 AM How Can You Ensure the Highest Level of Success for Your Operational Excellence Program?
- What are the driving forces behind Operational Excellence in Australia?
- What key factors could potentially stop the successful implementation of OPEX?
- How can you prepare your staff for business transformations?
- How can you ensure the highest level of success for your program?
- What are the biggest risk factors associated with OPEX?
- How can you overcome them?
3:30 PM Improving Participant Experience through Lean, Human Centred Design & Agile Principles
This case study will focus on the National Disability Insurance Scheme, a world first disruptive insurance scheme for people with disabilities with a focus on employment. Key discussion points include:
- Overcoming challenges that can face the public sector such as political and social expectations and lack of similar initiatives to benchmark with
- Leveraging lean design principles in solving customer problems
- Omni channel: how integrating multiple channels, and paying attention to the needs of each channel can be a useful tool for operational excellence
Check out the incredible speaker line-up to see who will be joining Suda.
Download The Latest Agenda
