Stephen Dargan

Head of Bankwest Contact Centers, Customer Care & Operational Excellence Bankwest

Conference Day One: Tuesday, 26th November 2019

Tuesday, November 26th, 2019

9:30 AM Building a Large Scale Sustainable Operational Excellence Culture through Lean Six Sigma Transformation and Best in Class Colleague Engagement

This case study will discuss the secrets to building a long term sustainable Operational Excellence mind set and behaviour shifts across multi functional businesses that drives tangible shareholder value.

  • Creating an effective and sustainable lean journey is about culture, people & behaviours not tools & techniques
  • Discussing the capabilities required to enable the shift towards Operational Excellence as part of your DNA
  • How to get executive buy in to shift the organisations culture

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda