Joan Brierly

A/ ED Drivers and Vehicles, Driver and Vehicle Services Department of Transport WA

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

3:00 PM Leading an Operational Change at the Department of Transport WA towards Transformed Leadership & Culture

This session will explore the transformation that has taken place over the past three years of the Departments 40 year old operating model. This has involved:

  • Empowering staff at the frontline to make decisions which has led to decreased customer waiting times and staff turnover
  • Removing unnecessary processes and generating feedback from staff on the outcomes of this
  • Ensuring that staff are part of your transformation journey and integrating their ideas into your strategy

Check out the incredible speaker line-up to see who will be joining Joan.

Download The Latest Agenda