OPEX Western Australia 2019
25 - 27 November, 2019 | Novotel Perth Langley
Joan Brierly
A/ ED Drivers and Vehicles, Driver and Vehicle Services Department of Transport WAConference Day Two: Wednesday, 27th November 2019
3:00 PM Leading an Operational Change at the Department of Transport WA towards Transformed Leadership & Culture
This session will explore the transformation that has taken place over the past three years of the Departments 40 year old operating model. This has involved:
- Empowering staff at the frontline to make decisions which has led to decreased customer waiting times and staff turnover
- Removing unnecessary processes and generating feedback from staff on the outcomes of this
- Ensuring that staff are part of your transformation journey and integrating their ideas into your strategy
Check out the incredible speaker line-up to see who will be joining Joan.
Download The Latest Agenda
