OPEX Western Australia 2019

25 - 27 November, 2019 | Novotel Perth Langley

Frank Benaquista

Senior Manager Operations WA Bendigo & Adelaide Bank

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

12:00 PM Developing a Consistent Strategy to Achieve Operational Excellence at Bendigo & Adelaide Bank through Leadership & Training

This session will explore the strategies to deliver a consistent customer experience built around the foundation of Bendigo & Adelaide Banks Vision.

  • Developing a consistent operating models and ensuring front office and back office staff are trained on new policies and procedures
  • Key challenges of change and gaining leadership buy in
  • Bendigo Banks Journey towards digitisation

Check out the incredible speaker line-up to see who will be joining Frank.

Download The Latest Agenda