Operational excellence is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever in today’s technology driven rapidly changing business models, which require organisations to undergo end-to-end business transformation.
Recently the focus of operational excellence has gone beyond the traditional continuous improvement methods to a long-term change in organisational culture. Companies in pursuit of operational excellence do two things significantly differently than other companies: they manage their business and operational processes systematically, and invest in developing the right culture.
The concept of operational excellence, and an understanding of its transformative powers, is not new to Australian businesses though. For decades, operational excellence has been recognised as a key way to lower costs, increase efficiency and improve customer satisfaction.
But in 2019, the rapid pace of change, evolving customer expectations and the emergence of new technologies is driving extraordinary shifts in the scope, value and capability of operational excellence programs across Australia.
Ahead of OPEX
Western Australia 2019, we take a look at how emerging operational
excellence initiatives are helping overcome mounting challenges and bridge the
gap between customer expectations and business capabilities.
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