Join us this 25-27 November in Perth, as we deep dive intro three comprehensive days of case studies, group discussions and interactive workshops to discuss business improvement, and operational excellence.
Ahead of OPEX Western Australia 2019 download this exclusive presentation packet from our sister event in Sydney.
Explore operational excellence insights from:
- Toll Group
- Kia Motors
- Mirvac
Operational excellence (OPEX) is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever in today’s technology driven rapidly changing business models, which require organisations to undergo end-to-end business transformation. Operational excellence can also be viewed as execution excellence.
Looking to take their
business to the next level, Rio Tinto, one of the world’s largest metal and
mining corporations, embarked on a digital transformation journey some ten
years ago which is forming the foundation for continued business growth and
excellence by leveraging technologies such as mine automation, robotic
processes, and data and analytics.
Ahead of the
Operational Excellence WA Summit 2019 we caught up with Nigel Steward, Head of the
Processing Centre of Excellence at Rio Tinto. Nigel, based at Rio Tinto in
Montreal, Canada tells us about the technological transformations that are
taking place within the organisation as well as the role of sustainability in
their future thinking.
The importance of
empowering employees in the workplace should not be underestimated: it breeds
individual and group confidence, enabling people to work both more efficiently
and more effectively. When people are confident within their work and with
their employer, they are more willing to identify problems and suggest ways to
improve quantity and quality of output. This culture will jumpstart
change, increasing agility in the market and providing the impetus to grow
revenues.
Understanding the
importance of effective leadership and empowered employees to operational
excellence initiatives, the Department of Transport WA embarked on a massive
cultural transformation within their customer contact space to remove
unnecessary processes, empower frontline staff and deliver better experiences
to their customers.
Ahead of the
Operational Excellence WA Summit we chat to Joan Brierley, Acting Director Customer
Service Delivery, Driver and Vehicle Services at the Department of Transport
WA. In this article Joan chats to us about the Department’s cultural
transformation, which focused on empowering frontline staff, and further
explores how culture and leadership initiatives are driving process excellence
and improved customer experiences.
Operational excellence is
the execution of the business strategy more consistently and reliably than the
competition, with lower operational risk, lower operating costs, and increased
revenues relative to its competitor. It is needed more than ever in today’s
technology driven rapidly changing business models, which require organisations
to undergo end-to-end business transformation.
Recently the focus of
operational excellence has gone beyond the traditional continuous improvement
methods to a long-term change in organisational culture. Companies in pursuit
of operational excellence do two things significantly differently than other
companies: they manage their business and operational processes systematically,
and invest in developing the right culture.
The concept of operational excellence, and
an understanding of its transformative powers, is not new to Australian
businesses though. For decades, operational excellence has been recognised as a
key way to lower costs, increase efficiency and improve customer satisfaction.
But in 2019, the rapid pace of change,
evolving customer expectations and the emergence of new technologies is driving
extraordinary shifts in the scope, value and capability of operational excellence
programs across Australia.
Ahead of OPEX
Western Australia 2019, we take a look at how emerging operational
excellence initiatives are helping overcome mounting challenges and bridge the
gap between customer expectations and business capabilities.