Ahead of OPEX Western Australia 2019 download this exclusive presentation packet from our sister event in Sydney.
Explore operational excellence insights from:
- Toll Group
- Kia Motors
Operational excellence (OPEX) is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever in today’s technology driven rapidly changing business models, which require organisations to undergo end-to-end business transformation. Operational excellence can also be viewed as execution excellence.
Looking to take their business to the next level, Rio Tinto, one of the world’s largest metal and mining corporations, embarked on a digital transformation journey some ten years ago which is forming the foundation for continued business growth and excellence by leveraging technologies such as mine automation, robotic processes, and data and analytics.
Ahead of the Operational Excellence WA Summit 2019 we caught up with Nigel Steward, Head of the Processing Centre of Excellence at Rio Tinto. Nigel, based at Rio Tinto in Montreal, Canada tells us about the technological transformations that are taking place within the organisation as well as the role of sustainability in their future thinking.
The importance of empowering employees in the workplace should not be underestimated: it breeds individual and group confidence, enabling people to work both more efficiently and more effectively. When people are confident within their work and with their employer, they are more willing to identify problems and suggest ways to improve quantity and quality of output. This culture will jumpstart change, increasing agility in the market and providing the impetus to grow revenues.
Understanding the importance of effective leadership and empowered employees to operational excellence initiatives, the Department of Transport WA embarked on a massive cultural transformation within their customer contact space to remove unnecessary processes, empower frontline staff and deliver better experiences to their customers.
Ahead of the Operational Excellence WA Summit we chat to Joan Brierley, Acting Director Customer Service Delivery, Driver and Vehicle Services at the Department of Transport WA. In this article Joan chats to us about the Department’s cultural transformation, which focused on empowering frontline staff, and further explores how culture and leadership initiatives are driving process excellence and improved customer experiences.
Operational excellence is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever in today’s technology driven rapidly changing business models, which require organisations to undergo end-to-end business transformation.
Recently the focus of operational excellence has gone beyond the traditional continuous improvement methods to a long-term change in organisational culture. Companies in pursuit of operational excellence do two things significantly differently than other companies: they manage their business and operational processes systematically, and invest in developing the right culture.
The concept of operational excellence, and an understanding of its transformative powers, is not new to Australian businesses though. For decades, operational excellence has been recognised as a key way to lower costs, increase efficiency and improve customer satisfaction.
But in 2019, the rapid pace of change, evolving customer expectations and the emergence of new technologies is driving extraordinary shifts in the scope, value and capability of operational excellence programs across Australia.
Ahead of OPEX
Western Australia 2019, we take a look at how emerging operational
excellence initiatives are helping overcome mounting challenges and bridge the
gap between customer expectations and business capabilities.