Instigating an Operational Excellence transformation within your business will often mean you and the team are prepared to take into account the increased risk of transforming the organisation. In the case of CBUS Super, among most organisations, COVID-19 placed pressure on the company to transform their operational environment in order to abide with contact restrictions. In this presentation, Mark Comer, will discuss how the organisation transitioned to 100% remote working, developed a fully operational contact centre in 36 hours, and maintained communication throughout change management initiatives.

·        Ensuring Your Communications approach has changed, pivoting to more digital and online communication.

·        Understanding the needs of your workforce and providing the necessary infrastructure across the organisation to accommodate remote working.

·        Re-setting the mindset of the organisation to adapt and facilitate the change in operations, progressing digital transformation and change management initiatives beyond COVID-19.