• What are the foundations of BPM - Building the Framework and Governance
• How to achieve constant delivery of change and uplift of organizational wide Capability
• Why discuss the need to manage processes.

Synopsis

This presentation on the "The What, How & Why of BPM", is what Clyde has seen work and fail throughout his career across the UK, Canada and Australia. These are his views of the key ingredients and approaches that are required to change the mindset and behaviors to deliver, increase business outcomes and increase customer experience.