Driving Operational Excellence Through People, Processes, and Digital Capabilities
19 - 20 October, 2020 | 9:00 AM – 11:40 AM AEDT | Free to Attend
The Human Machine Behind AGL’s Successful Bot Launch in 2018
In this presentation from Chatbots 2019, Thom Linford, Digital Bot Lead
at AGL explores;
- The Launch of AGL’s customer facing chatbots
- How, in the face of challenges, more demanding customers and limited budgets, AGL took and idea from concept to commercialisation
- The lessons learned from their 12 month prototyping journey
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