In this presentation from Chatbots 2018 Craig McCosker, Digital Media Product Manager at the Australian Broadcasting Corporation explores; 

• Implementing Chatbots through Facebook Messenger to attract new users and increase engagement
• Focusing on ABC’s journey through design and deployment and the challenges faced by the team
• Overcoming the barriers and achieving success with Facebook

0 - 35 min Clyde Livingston - Former Manager of Enterprise Excellence, nbn Australia on 'The What, How & Why of BPM'

35 min - 1 hour Malcolm Ross - Vice President Product Strategy / Deputy CTO, Appian on "Full Stack Automation - Using the Right Technology for the Right Job'

In this presentation from Chatbots 2019, Thom Linford, Digital Bot Lead at AGL explores;

• The Launch of AGL’s customer facing chatbots
• How, in the face of challenges, more demanding customers and limited budgets, AGL took and idea from concept to commercialisation
• The lessons learned from their 12 month prototyping journey