Driving Operational Excellence Through People, Processes, and Digital Capabilities
19 - 20 October, 2020 | 9:00 AM – 11:40 AM AEDT | Free to Attend
Articles
Working with bots: how Gumtree is using AI to improve customer service
In this article, Magda Cortez, Senior Product Manager at Gumtree Australia shares insight into how Gumtree has set up their business internally to support AI and how they are designing and implementing ‘bots’ to drive innovation and a personalised CX.
