-         Able to understand the customer purchasing power and augment internal processes to support customer’s credit requirements

-         Move from a siloed customer touchpoint or product mind-set, to a seamless, multi-channel holistic approach

-         Create personalized, intelligent offerings outside of the traditional financial needs and expectations

-         How to take an Intelligent Automation approach to transformation with value-add data insights and technology in decision-making, core infrastructure, customer experience and beyond

-         Identify tools with right capabilities for your organization and ensure initiatives are being maintained, monitored and optimized

-         The education, training and change management required for implementation

-         New innovative uses for technology and agile product delivery