Scott Hoglund

Vice President of US Card Emerging Technology & Transformation Discover Financial Services

Wednesday, April 22 | Main Conference Day Two

Wednesday, April 22nd, 2020

2:10 PM Innovations in service: Leveraging technology to create customer experience breakthrough

-          Discuss the principles of experience transformation and how they can be applied
-          Discuss case studies on experiences that leveraged technology to create differentiation and the impact it had 
-          Maximize process improvement for customers by combining journey mapping with digital tools

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda