The Only Event Catering to OPEX & Business Transformation Professionals in Financial Services
APRIL 20-22, 2020 | NEW ORLEANS, LA

Robert Chaves

VP Operations Consulting Group American Modern Insurance Group

Productivity improvement & operations executive with twenty-five years’ experience consulting for banking, insurance and global software firms throughout the Americas, Europe and Asia Pacific.  Named one of the 100 most influential Hispanics for 2011 and 2014 by the Hispanic IT Executive Council.  Experience includes close to a decade with SAP as VP of Process Improvement for the Americas region and most recently VP of American Modern Insurance, a division of Munich Re a global leader in insurance.


Born in Costa Rica and raised in the United States, he holds a Bachelors from the University of Illinois and an MBA from the Costa Rican International University of the Americas.  He also holds multiple SAP certifications, as well as Quality & Lean Certifications (Black Belts).  He is fluent in Spanish and English, is married, lives in Cincinnati, OH and has two boys Daniel (16) and Alex (13) who think they are better skiers than he is.


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Conference Day 1

Tuesday, March 19th, 2019

4:25 PM Lessons learned in maximizing the value of process improvement for growth

• Deliver on business results and continuously improve end-to-end process transformation
• Maximize OPEX programs potential with proper alignment to company culture
• Establish strategic value by tailoring delivery models for RPA & Lean to corporate goals & challenges

Conference Day 2

Wednesday, March 20th, 2019

9:25 AM IDG T: Transform your business processes for OPEX through clear ownership

• Reduce siloed operating models and fragmentation of work through employee engagement
• Drive end-to-end process responsibility through cross-functional teams
• Achieve quality improvements and increase efficiency by establishing continuous improvement culture

Check out the incredible speaker line-up to see who will be joining Robert.

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