Maureen Terralheiro is a 15+ year Business Transformation, Strategy, Project Delivery executive specializing in Lean, Six Sigma, Continuous Improvement and business transformation. Starting her career in the Canadian Banking sector, she quickly progressed into project, program and process management. She found a passion for operational excellence and continuous improvement while rolling out programs and strategies to increase customer and employee satisfaction, all while increasing efficiencies and reducing bottom line costs.
An avid baseball fan since childhood, she never missed a Blue Jays home opener (minus Covid), and many years could be found cheering for her Blue Jays team in Florida during Spring Training. Her drive for excellence showed up early in her life as she plays 3 musical instruments, starting the violin at the age of 3, eventually playing for the Toronto Symphony Youth Orchestra.
Maureen is currently leading her transformation team on key operational and Covid-inspired improvements within Allstate.
- Invest in a highly-skilled, omnichannel workforce that can respond rapidly to evolving customer requirements
- Deliver products and services that can be tested in the market with less investment
- Promote a flexible and agile response to customer and market requirements
- How to align your purpose with culture to create change management that sticks