March 23 - 25, 2020 | New Orleans, LA
Kathryn Turgeon, Continuous Improvement Consultant at MassMutual

Kathryn Turgeon


Continuous Improvement Consultant
MassMutual

Check out the incredible speaker line-up to see who will be joining Kathryn.

Download The Latest Agenda

Conference Day 1

Tuesday, March 19th, 2019


1:30 PM Outside in: problem solving from the customer perspective

• Tools and techniques to help teams walk in their customers’ shoes
• Design thinking exercises to create “empathy”
• Walking the end to end customer experience
• Forensic mapping
• Experimentation and iteration