Jordan has worked in Financial Services Operations for the last decade. He currently serves as the Director of Strategy and Operations for Federated Mortgage Corporation. In this role Jordan is responsible for designing and executing a comprehensive business strategy that incorporates Operations, Sales, and all other aspects of the business. Prior to joining Federated Jordan served in a number of Operations Leadership roles at PNC bank, including Performance Management Director for Corporate and Institutional Banking. Jordan has also worked with the U.S. Department of Defense and Department of Energy to implement lean strategies and programs into the Naval Nuclear Propulsion Program. Jordan lives in Pittsburgh, Pennsylvania with his wife and daughter.
- Leverage the basic building blocks of capacity modeling to reveal true capacity drivers
- Build tools that enable capacity planning to become an integrated function instead of an isolated routine
- Combine flexibility with specialization to create an agile and responsive workforce