Chris O'Connor

Transformation Strategy Lead MassMutual


Wednesday 31st March | Day 2

Wednesday, March 31st, 2021

12:10 PM The Cognitive Barriers to Value Stream Thinking

Improving value streams in administrative processes can be exceptionally difficult. Even if we want to think from the customer’s perspective and break down functional silos, we all have built-in cognitive barriers that we must overcome. In this session, we will explore why our human nature makes it a challenge continuously improve and what we can do to overcome these limitations.


• Discuss a few common behaviors that get in the way of improvement efforts

• Explore the cognitive biases lurking behind these behaviors

• Provide exercises that can be used to help overcome these barriers 

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda