March 23 - 25, 2020 | New Orleans, LA
Christopher Harris, Partner, Business & Operations Improvement Leader, Financial Services Advisory at EY
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Christopher Harris

Partner, Business & Operations Improvement Leader, Financial Services Advisory

Check out the incredible speaker line-up to see who will be joining Chris.

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Specialized Focus Day

Monday, March 18th, 2019

9:30 AM Chair's welcome address to Intelligent Automation Day

The financial services industry is experiencing dramatic change, from the impact of digital on customer expectations to the relentless pressure of achieving operational excellence in an increasingly competitive world. As we strive to find coherency in the new ways of working, we re-evaluate our business models for greater efficiency and opportunities to innovate, all with the aim to differentiate and grow. Throughout the course of today, we have the privilege of riding along on the journeys our peers have experienced in their adoption of intelligent automation. To facilitate the day, we are joined by Chris Harris, the national leader of EY's Business & Operations Improvement practice supporting the transformation agenda of EY financial services clients, including their ambitions in intelligent automation.

Conference Day 1

Tuesday, March 19th, 2019

1:30 PM Adopt process first thinking to drive exponential value from intelligent automation

• Make the shift from tool-led design to process first design to unlock real benefits from automation
• Utilize design thinking to reimagine your processes, driven by the art of the possible that new automation techniques enable
• Expand the scope of value drivers to track value from automation holistically