Cheryl Chiodi leads financial services marketing at ABBYY, where she works closely with financial institutions to overcome their content and process challenges to improve operational efficiency and achieve customer excellence. Cheryl is an experienced author and speaker on financial services industry trends and frequently delivers keynotes at the Wall Street Technology Association and The Taiwan Academy of Banking and Finance.
Before joining ABBYY, Cheryl led Industry Marketing for Financial Services at Appian and prior to that, held several positions across the business at large organizations such as Red Hat, Akamai, Pegasystems, BAE Systems — Applied Intelligence, and Monitor-Deloitte. Cheryl holds a BFA in Visual Design from UMASS Dartmouth. She lives in Massachusetts with her husband, Derek; son, James; and two dogs, Holly and Bella.
The global pandemic has been challenging. For financial institutions and insurers, it brought up painful memories of the 2008 financial crisis. And it tested the systems put in place after that crisis. Businesses spent a decade on stress testing and capital rebuilds. The goal was to ensure enough financial resources to weather a downturn. But cash flow pressures and strain on investment portfolios hit hard. This coupled with delayed payments and falling investment demand forced another shift. Financial institutions and insurers had to reimagine their business models — again.
In this session we will examine:
• How digital intelligence can help reduce friction and simplify processes.
• Why you should create personalized customer experiences in a virtual environment.
• How digital workers give time back to human knowledge workers for value-add activities