March 23 - 25, 2020 | New Orleans, LA
Brian Ford, Principal Process Manager at Capital One
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Brian Ford

Principal Process Manager
Capital One

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda

Conference Day 1

Tuesday, March 19th, 2019

1:30 PM Case study: meet the needs of your front line through back office optimization

• Identify the voice of front line employees, and understand their roadblocks
• Quantify and align current capabilities with operational excellence goals
• Explore a case management system to enhance workflows
• Drive standardization across collection and requirements