The need for aggressive technological growth to keep pace with competitors and digital natives and to optimize business processes
Need to deliver new, self-serve, digitally enabled products to customers quickly. Anyone can order on amazon and have a product delivered the very same day. Customers do not differentiate and expect the same level of service from their bank. Creating a customer-centric focus with culture transformation and the use of predictive analytics to forecast customer requirements is enabling this.
Need to develop skill-sets re-imagine leadership, re-route skills and hire new talent to deliver on OPEX and growth agendas
Need to remove silos in the organisation, limit-resistance and ensure business transformation is one coordinated end-to-end and top-to-bottom effort
Need to create capacity and resources for business transformation while under time and budget constraints, requires process mapping, re-allocation of skills and performance management.