• 60+ Financial Services Industry Expert Speakers from Companies like Arvest Bank, Citi Bank, Wells Fargo and More
• 50+ Market-Specific Sessions Focused on Addressing the Critical Challenges and Opportunities of 150+ Financial Services Attendees
• 18 Interactive Discussion Groups to Enable More Extensive Peer-to-Peer Networking Whilst Deep Diving into your Most Critical Business Issues
• 1 Forward-Thinking Workshop Day Designed to Address how Progressive Financial Institutions are Engaging Next Generation Technologies within their Opex Strategy
  

The need for aggressive technological growth to keep pace with competitors and digital natives and to optimize business processes

Need to deliver new, self-serve, digitally enabled products to customers quickly. Anyone can order on amazon and have a product delivered the very same day. Customers do not differentiate and expect the same level of service from their bank. Creating a customer-centric focus with culture transformation and the use of predictive analytics to forecast customer requirements is enabling this.

Need to develop skill-sets re-imagine leadership, re-route skills and hire new talent to deliver on OPEX and growth agendas

Need to remove silos in the organisation, limit-resistance and ensure business transformation is one coordinated end-to-end and top-to-bottom effort

Need to create capacity and resources for business transformation while under time and budget constraints, requires process mapping, re-allocation of skills and performance management. 

• How interviews with internal customers can create valuable, actionable qualitative data.
• How AI and robotics are alleviating manual burdens so that employees can perform more value adding tasks
• How to engage people across all levels of seniority during a time of transformation

Access this exclusive content piece to learn more about Amita’s personal experiences with D&I in the financial services industry, as well as:

• The statistics that demonstrate how nurturing D&I can significantly boost your bottom-line
• The current status and impact of D&I in US companies today
• Actionable steps for fostering a culture D&I within your financial services organization

Hauke Schupp, SVP Quality Control for Rushmore Loan Management Services LLC, spoke to PEX Network about the challenges financial services are facing in 2020 and why people, not automation, remain crucial to ensuring the long-term health of businesses in the sector.

Ashu Malviya, Vice President, Transformation Management Office, Global Commercial Services at American Express, spoke to PEX Network about how financial services are responding to the growing technology options available to PEX practitioners, and why talent must focus on core competencies.