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OPEX in Financial Services 2020 Event Guide

OPEX in Financial Services 2020 Event Guide

  • 60+ Financial Services Industry Expert Speakers from Companies like Arvest Bank, Citi Bank, Wells Fargo and More
  • 50+ Market-Specific Sessions Focused on Addressing the Critical Challenges and Opportunities of 150+ Financial Services Attendees
  • 18 Interactive Discussion Groups to Enable More Extensive Peer-to-Peer Networking Whilst Deep Diving into your Most Critical Business Issues
  • 1 Forward-Thinking Workshop Day Designed to Address how Progressive Financial Institutions are Engaging Next Generation Technologies within their Opex Strategy
Pace of Digital Transformation

Pace of Digital Transformation

The need for aggressive technological growth to keep pace with competitors and digital natives and to optimize business processes

Satisfying Customer Demands

Satisfying Customer Demands

Need to deliver new, self-serve, digitally enabled products to customers quickly. Anyone can order on amazon and have a product delivered the very same day. Customers do not differentiate and expect the same level of service from their bank. Creating a customer-centric focus with culture transformation and the use of predictive analytics to forecast customer requirements is enabling this.

Creating a Workforce for the Future to Deliver Impact

Creating a Workforce for the Future to Deliver Impact

Need to develop skill-sets re-imagine leadership, re-route skills and hire new talent to deliver on OPEX and growth agendas

Holistic Enterprise-Wide Change

Holistic Enterprise-Wide Change

Need to remove silos in the organisation, limit-resistance and ensure business transformation is one coordinated end-to-end and top-to-bottom effort

Capacity Modelling and Resource Allocation

Capacity Modelling and Resource Allocation

Need to create capacity and resources for business transformation while under time and budget constraints, requires process mapping, re-allocation of skills and performance management. 

Achieving Operational Excellence with Process Transformation

Achieving Operational Excellence with Process Transformation

Read this exclusive case study to discover how Heather is working to address the changing demands of the financial services market, as well as:

  • How interviews with internal customers can create valuable, actionable qualitative data.
  • How AI and robotics are alleviating manual burdens so that employees can perform more value adding tasks
  • How to engage people across all levels of seniority during a time of transformation
Diversity & Inclusion: Financial Services’ Secret Weapon?

Diversity & Inclusion: Financial Services’ Secret Weapon?

Access this exclusive content piece to learn more about Amita’s personal experiences with D&I in the financial services industry, as well as:

  • The statistics that demonstrate how nurturing D&I can significantly boost your bottom-line
  • The current status and impact of D&I in US companies today
  • Actionable steps for fostering a culture D&I within your financial services organization

Talent is Key Success Factor in Financial Services' Rush to Automate

Talent is Key Success Factor in Financial Services' Rush to Automate

Hauke Schupp, SVP Quality Control for Rushmore Loan Management Services LLC, spoke to PEX Network about the challenges financial services are facing in 2020 and why people, not automation, remain crucial to ensuring the long-term health of businesses in the sector.

Why the Right OPEX Talent Insures Financial Services Against Future Change

Why the Right OPEX Talent Insures Financial Services Against Future Change

Ashu Malviya, Vice President, Transformation Management Office, Global Commercial Services at American Express, spoke to PEX Network about how financial services are responding to the growing technology options available to PEX practitioners, and why talent must focus on core competencies.