THE NO1 FINANCIAL SERVICES EVENT FOR LEADERS IN BUSINESS TRANSFORMATION AND OPERATIONAL EXCELLENCE
March 29 - 31, 2021
100% Online | Central Time (CDT)
OPEX in Financial Services 2021 Event Guide
Operational Excellence in Financial Services is a must-attend event for thought leaders in OPEX, change management & business transformation, who are looking to stay ahead of the curve in the continuously changing financial services industry.
The event is tailored specifically to the geographical, cultural, technological and regulatory landscape of North America. With customer priorities and requirements shifting, a new agile pace of decision-making and service delivery, digital preference acceleration, and fintech & neobank competition becoming fiercer, the spotlight is on the financial services industry.
In the wake of economic disruption in the U.S. and Canada, we are tasked with building organizations that are stable, yet innovative; agile, yet risk-prepared, and; cutting edge, yet resource-savvy.
We invite you to gain leading insight on empowering the workforce, executing impactful transformation programs, delivering beyond customer expectations, and integrating technology to take your OPEX programs to the next level.
Pace of Digital Transformation
The need for aggressive technological growth to keep pace with competitors and digital natives and to optimize business processes
Satisfying Customer Demands
Need to deliver new, self-serve, digitally enabled products to customers quickly. Anyone can order on amazon and have a product delivered the very same day. Customers do not differentiate and expect the same level of service from their bank. Creating a customer-centric focus with culture transformation and the use of predictive analytics to forecast customer requirements is enabling this.
Creating a Workforce for the Future to Deliver Impact
Need to develop skill-sets re-imagine leadership, re-route skills and hire new talent to deliver on OPEX and growth agendas
Holistic Enterprise-Wide Change
Need to remove silos in the organisation, limit-resistance and ensure business transformation is one coordinated end-to-end and top-to-bottom effort
Capacity Modelling and Resource Allocation
Need to create capacity and resources for business transformation while under time and budget constraints, requires process mapping, re-allocation of skills and performance management.
Achieving Operational Excellence with Process Transformation
Read this exclusive case study to discover how Heather is working to address the changing demands of the financial services market, as well as:
- How interviews with internal customers can create valuable, actionable qualitative data.
- How AI and robotics are alleviating manual burdens so that employees can perform more value adding tasks
- How to engage people across all levels of seniority during a time of transformation
Diversity & Inclusion: Financial Services’ Secret Weapon?
Access this exclusive content piece to learn more about Amita’s personal experiences with D&I in the financial services industry, as well as:
- The statistics that demonstrate how nurturing D&I can significantly boost your bottom-line
- The current status and impact of D&I in US companies today
- Actionable steps for fostering a culture D&I within your financial services organization
Talent is Key Success Factor in Financial Services' Rush to Automate
Hauke Schupp, SVP Quality Control for Rushmore Loan Management Services LLC, spoke to PEX Network about the challenges financial services are facing in 2020 and why people, not automation, remain crucial to ensuring the long-term health of businesses in the sector.
Why the Right OPEX Talent Insures Financial Services Against Future Change
Ashu Malviya, Vice President, Transformation Management Office, Global Commercial Services at American Express, spoke to PEX Network about how financial services are responding to the growing technology options available to PEX practitioners, and why talent must focus on core competencies.
In Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
©2021 IQPC. All rights reserved.
