Resource Library

Read this exclusive case study to discover how Heather is working to address the changing demands of the financial services market, as well as:How interviews with internal customers can create valuable, actionable qualitative data.How AI and robotics are alleviating manual burdens so that employees can perform more value adding tasksHow...

Access this exclusive content piece to learn more about Amita’s personal experiences with D&I in the financial services industry, as well as:The statistics that demonstrate how nurturing D&I can significantly boost your bottom-lineThe current status and impact of D&I in US companies todayActionable steps for fostering a culture D&I within...

Financial Services are evolving. Featuring OPEX in Financial Services speakers Manas Tripathy of Citi, Alisha Kale of Wells Fargo and Doney Largey of AIG, this new digital content piece reveals how industry leaders are tackling the new drivers and fresh challenges of today’s rapidly changing world.

Customer experience and enthusiastic employee engagement are key to successful digital transformation. Here, Michael Cordas, Senior Vice President, Enterprise Business Transformation at City National Bank, explains how he is addressing both of these factors to ensure City National Bank’s readiness for the digitally connected world.Download this exclusive content piece to...

Aboubacar Cissokho, Head of Lean, Centre of Excellence, Discover Financial Services Keynote presentation at #OPEXFS 2018OPEX has a vital role to play in improving accuracy, delivery and efficiency in compliance. Discover has placed this at the top of its agenda. Aboubacar Cissokho, Head of Discover Networks Lean Center of Excellence...

In the face of a rapidly competitive and uncertain global economic environment, PEX Network conducted a survey with over 200 senior financial services executives working in process and operational improvement to understand the key challenges, priorities and strategies for the coming year.Download and discover what the future holds for the...

The financial services industry is transforming. With the advance of the digital era, those who occupy this space are facing new threats, new opportunities and a dire need to disrupt their approach to people, process and technology.  Discover the key facts and figures behind this rapidly evolving ecosystem, such as:50% of...

Discover how you can apply the principles of behavioral economics to improve the customer experience of your business, as well as:What behavioral economics is, the key principles and real-life examples of their application in FSHow Michael Meyer, VP of Customer Experience and Operational Excellence at Greater New York Mutual Insurance...

PEX Network conducted a survey in November 2017 with senior financial services executives to understand the key challenges, priorities and spend areas for 2018 and beyond.Download the 2018 Benchmarking Report to see the results of the survey, along with leading commentary and insight from key financial services experts.Key findings of...

We chat to Gary Lewis Evans, CEO at Paymency, about the challenges and opportunities in emerging FS technologies. Gary will be speaking at OPEX FS in March 2018 about cultures, technology and process relating to his FS journey.Read on to find out:How a new type of bank is required in...

Powered by the PEX Network, all the speakers, attendees, and sponsors at the Performance Excellence summit over three days made plans on how to strategize, execute and deliver operational excellence, improvement change to the financial services sector.  Download the Show Report to see the to see the key themes and...

Traditional financial institutions need to shape up to current age of automation challenges. New challengers are taking advantage of current emerging technologies and techniques to change the game. Find out what challenges fs business have in todays age of transformation, as well as what hurdles the disruptors are facing in...

George Koutitsas, of Ethniki Insurance, talks the digital revolution in Insurance and how traditional institutions need to catch up.In this case study you will find:How Ethniki is digitizing its processes and working to appeal to its customersGDPR’s impact on the insurance sector when combined with existing regulationsThat machine-to-machine communications is...

Exclusive interview with Danielle LaMancuso, Business Process Analyst, Continuous Improvement, NorthwestTalks about enterprise wide process improvements made by the CI team.  Automation used by the mortgage banking sector.How to overcome a reluctance to change by providing value.Predictions for the future of OPEX in FS

How Does RPA Become a Game-changer for Banking?RPA is all set to transform banking as we know it. Let’s discover how.RPA can help banks improve process efficiencies and enhance service quality, but for robotics to yield the desired result, banks will have to focus on these four aspects:Integrate robotics and...

A foolproof governance system enabled by blockchain can stem systemic misconductThe mortgage servicing and default management industry is under tremendous pressure to enhance its loan onboarding and servicing processes. Key priorities for industry players include containing costs, improving service levels, capturing new business, and increasing profitability, while ensuring  regulatory compliance....