Re-engineer your Strategy to Drive Business Transformation Through People, Process and Technology

Monday, April 20 | Workshop Day

8:30 am - 9:00 am Registration & Welcome Refreshments

9:00 am - 10:30 am Workshop A: Cradle-to-grave RPA strategy

-          Looking at a range of RPA pilots from inception to execution to develop a strategy from a process improvement professionals perspective
-          Establish a solid criteria for selecting process candidates and preparing processes for automation
-          Discuss how to prepare business practices and the skills development involved in configuring bots
-          Learn how to launch, optimize and track the effectiveness of an RPA program 

9:00 am - 10:30 am Workshop B: Establishing the building blocks for scaling automation

-          Discuss the capabilities needed to take your individual automation projects enterprise-wide
-          Share success stories for shaping a digital workforce, implementing the platforms and building-out processes to facilitate the transition

10:30 am - 11:00 am Morning Refreshments

11:00 am - 12:30 pm Workshop C: The three pillars of winning business transformation

-          Discussing business transformation from the holistic perspective of people, process and technology as a package to create change
-          Share best practices for creating an integrated transformation program and connect the missing points that bring the three pillars together

11:00 am - 12:30 pm Workshop D: Building capabilities to marry the front and back office

  • Discussing the advantages of bringing front office functions into the back to free-up the capacity of front line staff and provide value-add services to customers
  • Understand how to open up your business model and make data, processes and communication more transparent 

12:30 pm - 1:30 pm Lunch Break

1:30 pm - 3:00 pm Workshop E: Advanced business process workflow management

-          Discuss how you can create an evolving management and measurement structure to continuously review and optimize processes
-          Ensure your business processes are serving your organization, the workforce and the customer in the most integrated and efficient manner possible  

1:30 pm - 3:00 pm Workshop F: Artificial intelligence solutions to drive operations

  • Discuss how the full suite of AI solutions – from natural language processing to intelligent automation through to machine learning – are optimizing operations  
  • Taking a deep-dive discussion on how AI is being utilized to mine data and reimagine processes 

3:00 pm - 3:30 pm Afternoon Break

3:30 pm - 3:30 pm End of Workshop Day