March 23 - 25, 2020 | New Orleans, LA

Specialized Focus Day

9:00 am - 9:30 am Registration & Welcome Coffee

9:30 am - 9:55 am Chair's welcome address to Intelligent Automation Day

The financial services industry is experiencing dramatic change, from the impact of digital on customer expectations to the relentless pressure of achieving operational excellence in an increasingly competitive world. As we strive to find coherency in the new ways of working, we re-evaluate our business models for greater efficiency and opportunities to innovate, all with the aim to differentiate and grow. Throughout the course of today, we have the privilege of riding along on the journeys our peers have experienced in their adoption of intelligent automation. To facilitate the day, we are joined by Chris Harris, the national leader of EY's Business & Operations Improvement practice supporting the transformation agenda of EY financial services clients, including their ambitions in intelligent automation.

Christopher Harris, Partner, Business & Operations Improvement Leader, Financial Services Advisory at EY

Christopher Harris

Partner, Business & Operations Improvement Leader, Financial Services Advisory

9:55 am - 10:25 am Build the infrastructure capable of scaling RPA

Robotic Process Automation (RPA) has been redefining labor and business  strategies thanks to the introduction of the virtual workforce. Using RPA platforms to automate processes is relatively straight forward – the challenge lies in sustaining an automation-enabled operating model, and managing the new environment to ensure responsiveness to constantly changing business requirements.
• Develop the technological infrastructure capability to support scale up
• The importance of governance to drive compliance, controls, audit and measuring success
• Identify substantial cost savings and revenue generation opportunities using RPA

Kent Molter, Vice President, Business Process Management at TD Bank

Kent Molter

Vice President, Business Process Management
TD Bank

10:25 am - 10:55 am Networking Refreshment Break

10:55 am - 11:25 am Ensure your organization’s readiness for intelligent automation

• Lessons learned in aligning your legacy systems with your intelligent automation initiatives
• Understand clean data for your transformation framework
• Assist integration with an agile mind-set culture

Adrienne  Hill, Vice President at American Express

Adrienne Hill

Vice President
American Express

11:25 am - 11:55 am Identify practical applications of Artificial Intelligence in financial services

• How to get AI ready – being able to distinguish fact from fiction
• Discover whether you need to redefine the roadmap of your business processes to support AI development
• Identify use cases of AI to promote tactical continuous improvement
Ankana Carpenter, Vice President, Business Transformation at TD Bank

Ankana Carpenter

Vice President, Business Transformation
TD Bank

11:55 am - 12:40 pm Think Tank A: Business intelligence and data driven process improvement

• Tackle poor data discovery and its negative impacts
• Knowledge management systems to enable tangible intelligence
• Filter through the noise and improve decision making

11:55 am - 12:40 pm Think Tank B: Achieve the value of RPA: Define and realize actual business cases

Adrienne  Hill, Vice President at American Express

Adrienne Hill

Vice President
American Express

11:55 am - 12:40 pm Think Tank C: MasterCard’s lessons in building a data science practice in your OPEX framework

• Establish an engagement model to drive understanding between data and business
• The importance of developing close partnerships to identify gaps and minimize operational risk
• Educate on added value through use cases to change perceptions and encourage collaboration

Wally Lo Faro, Vice President, Data Science at MasterCard

Wally Lo Faro

Vice President, Data Science

Melinda Rolfs, Senior Director, Data & Analytics at Mastercard

Melinda Rolfs

Senior Director, Data & Analytics

11:55 am - 12:40 pm Think Tank D: How First United Bank overcame the challenges of redesigning their data approach

• Lessons learned in becoming data driven and developing an agile approach
• Cultural challenges – the need to educate and advance the through process
• Identify a data governance structure in order to support the business strategy and security
• Prep the data floor for automation and triggers for operational excellence

Jon Beller, Senior Vice President, Operational Excellence at First United Bank

Jon Beller

Senior Vice President, Operational Excellence
First United Bank

12:40 pm - 1:55 pm Lunch Break

1:55 pm - 2:25 pm Tackle implementation challenges within a large-scale organization

• Encourage a product-mindset to drive an entrepreneurial culture
• Ensure governance throughout the implementation process to account for accountability
• Virtual infrastructure or server based – identify the best solution to enhance agility
• Understand your risk of falling behind - tactical vs strategic solutions
David Castellani, Business Information Officer at New York Life

David Castellani

Business Information Officer
New York Life

2:25 pm - 2:55 pm Future of Work: How to prepare your human workforce for Intelligent Automation

As businesses within the financial services industry strive to establish significant change through Intelligent Automation and digital transformations, organizational roles, responsibilities, skills, competences and capabilities will be impacted. Intelligent Automation can enable innovation and eliminate waste but is the workforce ready for the change? Are the associates, and the leadership team, prepared, engaged, empowered and committed? If not, your intelligent automation may not be as smart as you think. To ensure success, John at Fidelity Investments, combines several change management frameworks and techniques that have proven to create sustainable change.

·    Understand the importance of addressing workforce behavior in order to deliver successful Intelligent Automation
·    Learn how classic change management frameworks can be used to prepare and influence your workforce during your journey
·    Define a workforce strategy and a change management plan that proactively manages change and creates high impact Intelligent Automation
John Mansfield, Senior Vice President, Operations Practice Lead at Fidelity Investments

John Mansfield

Senior Vice President, Operations Practice Lead
Fidelity Investments

2:55 pm - 3:25 pm Creative mentality: operational excellence and combatting cyber crime

As technical security becomes stronger, hackers increasingly look to exploit weaknesses in internal processes and employee training. Learn about the new strategies that cyber criminals are employing, particularly in the area of cyber fraud, and the steps firms in the financial services industry can take to protect themselves and their customers.

· Understand the vulnerabilities inherent in process weaknesses
· Re-design processes for cyber security
· Implement enterprise security culture for sustainability

Timothy Zeilman, Vice President, Global Product Owner - Cyber at Hartford Steam Boiler - Munich RE

Timothy Zeilman

Vice President, Global Product Owner - Cyber
Hartford Steam Boiler - Munich RE

3:25 pm - 3:55 pm Networking Refreshment Break

3:55 pm - 4:40 pm Think Tanks: Part Two (choose your second topic)

Christopher Harris, Partner, Business & Operations Improvement Leader, Financial Services Advisory at EY

Christopher Harris

Partner, Business & Operations Improvement Leader, Financial Services Advisory

6:00 pm - 6:00 pm Spirits Tour of New Orleans

The Big Easy has been referred to as “The most haunted city in America.” After this tour, we’ll let you be the judge! You’ll visit several haunted sites, and take an exciting look at the relics of voodoo ceremonies, a vampire slaying kit, and age old tools of the trade used by mystical and mysterious inhabitants of the city. Tickets available now!