As businesses within the financial services industry strive to establish significant change through Intelligent Automation and digital transformations, organizational roles, responsibilities, skills, competences and capabilities will be impacted. Intelligent Automation can enable innovation and eliminate waste but is the workforce ready for the change? Are the associates, and the leadership team, prepared, engaged, empowered and committed? If not, your intelligent automation may not be as smart as you think. To ensure success, John at Fidelity Investments, combines several change management frameworks and techniques that have proven to create sustainable change.
· Understand the importance of addressing workforce behavior in order to deliver successful Intelligent Automation
· Learn how classic change management frameworks can be used to prepare and influence your workforce during your journey
· Define a workforce strategy and a change management plan that proactively manages change and creates high impact Intelligent Automation
Senior Vice President, Operations Practice Lead